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Chloé Saint-MartinCS

Chloé Saint-Martin

Product, Project, and Customer Relationship Manager

On-demand
Nantes, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Chloé

Passionate about innovative and creative companies, whether in their technologies or their way of rethinking practices, I am guided by values of transmission, sustainability, and ethics. My goal is to continue to leverage my expertise in product, project, and customer relationship management for impactful projects.

With 10 years of experience, I rely on a global vision, a collaborative approach, and solid skills in cross-functional project management and sustainable partnership development. I have had the opportunity to contribute to various missions: in luxury houses, with a fast-growing digital startup, alongside a rising international brand, or in a B2B company dedicated to eco-designed projects. These experiences have allowed me to enthusiastically invest in roles that are strategic, operational, and unifying, by providing concrete solutions to the challenges encountered and contributing to the improvement of the structures in which I evolved.

Today, based in the Nantes region, I am looking for exciting missions that align with my convictions.


Service Offering:
Enhancing companies in the creative sectors looking to strengthen their commitment to innovation, sustainability, and inclusion.
Whether it's providing an external analysis of your practices, taking on certain responsibilities due to a lack of bandwidth, or exploring new collaboration opportunities, I offer to support you in the realization of your projects.
  • Fashion, Textile, Design, Furniture, Lifestyle, Art of Living, Craftsmanship sectors
  • Offer management, development, sourcing, purchasing, production management
  • Strategic and market intelligence
  • B2B business development and customer relationship management
  • Process optimization and performance monitoring
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Nantes (up to 50km)

Experience

  • LES MOUETTES VERTES
    Senior B2B Textile Project Manager
    FASHION AND COSMETICS
    October 2023 - August 2024 (10 months)
    Paris, France
    CONTEXT: Integration of Les Mouettes Vertes, a Bcorp certified supplier of eco-designed textile products, manufactured in France or according to fair trade standards with international partners. As a Senior Project Manager / Account Manager, my role was to strengthen the sales team, manage custom-developed projects for our client companies, and thus ensure their full satisfaction.

    MISSIONS:
    • Client portfolio management, €1M budget
    • Custom project management from brief to production delivery on site
    • Trend prospecting, personalized range proposals
    • Close collaboration with suppliers and partner workshops (France, Euromed, India, China)
    • Coordination of a multidisciplinary team (Management, Design, Logistics, Finance)
    • Identification of necessary resources, schedule management
    • Feasibility assessment, quote construction, profitability management, offer writing
    • Business development, full sales cycle management
    • Negotiation, order placement
    • Supplier sourcing in line with company strategy
    • Identification and analysis of problems, corrective action implementation
    • Monitoring of regulatory changes (GOTS, GRS, etc.)
    • Customer loyalty

    NEW SKILLS ACQUIRED: B2B Customer Experience • Client Portfolio Management • Commercial Management • Eco-design Expertise • Upcycling and Reuse Project Management
  • ASSEMBLY LABEL,
    Product Developer then Product Development Manager - Ready-to-Wear
    FASHION AND COSMETICS
    May 2019 - March 2021 (1 year and 10 months)
    Sydney NSW, Australia
    CONTEXT: Joined Assembly Label, a local ready-to-wear brand embodying the relaxed Australian coastal lifestyle, with a minimalist aesthetic and a conscious fashion philosophy, as Product Developer then Development Manager.

    OBJECTIVE: Structure the Product department in response to a significant increase in sales and a need for product offering renewal.

    MISSIONS:
    • Trend prospecting, brief analysis, range proposals
    • Technical support, fitting direction
    • Collection schedule establishment and management
    • Price negotiation, margin optimization
    • Close collaboration with suppliers and partner workshops (China)
    • Coordination of a multidisciplinary team (Management, Purchasing, Sales, Production, Marketing)
    • Creation, updating, and internal distribution of collection management tools
    • Management of 1-2 senior team members
    • Creation and monitoring of performance indicators
    • Editing of end-of-season reports, product and supplier performance
    • Identification and analysis of problems, corrective action implementation

    NEW SKILLS ACQUIRED: Cultural Immersion • Trend Prospecting • Stylistic Research, Product Design • Range Development • Product Offering Management • Technical and Creative Responsibility • Team Management
  • SÉZANE,
    Production and Department Manager - Ready-to-Wear
    FASHION AND COSMETICS
    January 2016 - September 2018 (2 years and 8 months)
    Paris, France
    CONTEXT: Joined Sézane, a women's ready-to-wear brand known for its exclusive, desirable, and responsible product offering, as well as its innovative and disruptive approach, particularly in digital. As Department and Production Manager, my objective was to structure, develop, and grow, in tandem, the brand new Knitwear & Jersey department during a phase of acceleration and scaling for the brand.

    MISSIONS:
    • Implementation and rollout of new processes, establishment of work methods
    • Collection and production schedule establishment and management
    • Close collaboration with suppliers and partner workshops (Portugal, Italy, China, Peru)
    • Coordination of a multidisciplinary team (Management, Studio, Purchasing, Marketing, Finance)
    • Creation and distribution of collection management tools
    • Supplier base management (negotiation of new contracts, onboarding)
    • Development of sourcing strategy
    • Price negotiation, margin optimization
    • Purchasing of semi-finished goods
    • Production launch and validation, ERP referencing
    • Delivery and dispute management
    • Establishment and monitoring of a new quality process
    • Factory inspection monitoring, warehouse conformity checks
    • Recruitment and management of one person
    • Identification and analysis of problems, corrective action implementation
    • Budget establishment and monitoring, invoicing and administration management

    NEW SKILLS ACQUIRED: Business Development • Project Orchestration, 360° Vision • Collection and Production Planning • Collaboration Building • Supplier Base Management • Onboarding Management • Sourcing and Pricing Strategy • Production Management • QSE and Logistics Monitoring • Administrative Management • Continuous Improvement

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Education

  • 2024 MOOC Certification Circular Economy, essential transition
    Université de Montréal
    2024 Certification MOOC Économie circulaire, transition incontournable
  • Certificate Management Merchandising, Purchasing, Fashion and Luxury Retail
    IFM French Institute of Fashion,
    2022
    Certificat Management Merchandising, Achats, Retail Mode et Luxe

Skill set

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