Freelancer profile translated to English.
Back to original languageAbout Chloe
Translator by training, I speak French, English, Spanish, and a little Indonesian. I had the chance to work in England, Luxembourg, France (Paris), and Spain over the last 5 years.
Thanks to my diverse professional experiences in startups and large groups such as Tripadvisor or ASOS.Com abroad, I have become aware of the importance of customer service.
This is why I came up with this project to share my experience, transmit best practices, and strategies to adopt in order to transform customer service into a real growth lever.
Thus, I have developed a support solution for small and medium-sized enterprises to develop and implement concrete strategies to improve the performance of their customer service in the French market and allow them to stand out from the competition.
I also help foreign companies to establish themselves in the French market by translating their website, adapting their products and processes to the expectations of French customers. To help develop the website, I also write optimized and relevant SEO articles to boost their referencing.
If you want to know more, do not hesitate to contact me to arrange a first 30-minute introductory call.
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- MALTFreelance Customer Success & Onboarding SpecialistJanuary 2024 - Today (2 years and 7 months)Joined Malt as Customer Care Manager for Belgium to focus on one of the platform's most strategic clients. Ensured freelancers had clear, fast answers to compliance and financial questions, and built the processes to make that scalable: structured communication frameworks, a self-service FAQ, and proactive follow-up rhythms.As the role evolved into Customer Success & Onboarding, I became the main point of contact throughout the full freelancer lifecycle — from smooth platform onboarding to contract renewal support — making sure to improve customer satisfaction.🎯 Q2 2026: 200%+ of target📍 Fully remote — autonomous, structured, and highly responsive
- Pas de société, personne individuelleCustomer Service ConsultantCONSULTING AND AUDITSAugust 2021 - Today (4 years and 11 months)En ligneI developed my solution to help small and medium-sized businesses optimize their customer service.💡My idea: help small and medium-sized businesses develop their customer service in the French market. Not just responding to incoming requests but implementing real strategies to reduce costs, increase customer satisfaction and loyalty...📩 My services: personalized audit, process creation and review, FAQ pages, definition of tone of voice, internal training, help with setting up in the French market...
- Pas de société, personne individuelleContent Translator and EditorCONSULTING AND AUDITSNovember 2020 - August 2021 (9 months)Native French translator, I help English and Spanish companies launch in the French market.I don't just translate their pages or products, but I adapt their service or product with the client to meet the requirements of the French market.From translating Shopify stores (e-Commerce) to financial services websites or simple commercial documents.I have experience in tourism, fashion (retail and e-Commerce), and IT.I also help companies rethink the quality of their content to improve their SEO.I am also available for copywriting assignments.
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Education
- Master in Institutional TranslationUniversity of Alicante2014Spécialisation dans le domaine légale et économique: 150 hours of Professional Edition and Proofreading 225 hours of The Ethics and professional practices 225 hours of Internship 150 hours of Work about the end of the master Degree 125 hours of Interpretation for international organisms 125 hours of Comparative legal systems 125 hours of Legal translation 125 hours of Translation for international organisms 125 hours of Translation specialized into in the economic and commercial field 125 hours of Translation specialized into the exportation and the exterior commerce field
- Degree in Applied Foreign LanguagesUniversity of Toulouse, Perpignan and Alicante (Erasmus)2012Formation en Anglais, Espagnol et Français Langues - traduction Cultures et histoire Économie: introduction au droit, comptabilité, administration