Description

I have extensive experience in administration, sales and customer service roles and 2 year's experience in a logistic role. I have an SVQ level 3 in Business Administration and the ability to pick up new systems quickly. I am a happy bubbly person who enjoys technology and meeting new people. I work well in a team and on my own meaning I am able to work remotely or on site at ease though I prefer remote working. I am a creative person so while most of my experience lies with Microsoft packages and administration I am also very good at designing flyers, posters and internal/external communication components.

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Glasgow (up to 10km), Carluke (up to 10km), Motherwell (up to 10km), Hamilton (up to 10km), Wishaw (up to 10km)

Marshalls PLC
Logistics Clerk/Admin
LOGISTICS AND SUPPLY CHAIN
September 2021 - Today (4 years and 9 months)
Carluke, United Kingdom
Tracking our lorry drivers, communicating with other sections of the logistics & sales departments via Email, Phone & instant messenger. Supplying drivers with their paperwork and checking their lorries in and out. Helping arrange my managers calendar. Creating training packages and live spreadsheets to track drivers, orders and products.
Microsoft Office Microsoft Excel Emailing administrative support Data entry clerk Writing Training Postal Services and Logistics
NFU Mutual
Sales and Customer advisor
BANKING AND INSURANCE
September 2016 - September 2021 (5 years)
Glasgow, United Kingdom
I handled calls, emails and online enquiries for customers with existing policies where I would update changes and help with issues. I also arranged quotes for new insurance policies ranging from home, Car, LGV, Agricultural Vehicles, motor homes, tractors etc. I also held a training seminar with training packs I created to teach a group how to handle online enquiries. I has targets for leads and up selling as well as customer retention.
Customer Loyalty/ Retention customer service Salesforce Lead generation Training web chat Emailing Compliance
Alex Nangles Electrical
Sales Administrative Assistant/ Expediting/ Returns
ENERGY AND UTILITIES
October 2010 - September 2016 (5 years and 10 months)
Livingston, United Kingdom
I performed data entry and administration duties to support our sakes department, I expedited orders for customers and kept spreadsheets to track orders and stock. I handled all returns from customers and to suppliers as well as stock management and stock ordering for our stationary. I created the welcome packs which were given to all new customers and helped design elements of the website
Returns User Experience Design administrative support Microsoft Excel Microsoft Office Design logo Stock management