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Chloé M.CM

Chloé M.

🚀 CUSTOMER SUCCESS B2B

€380/day
Paris, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Chloé

🎯 Customer Success & Support – Available 24/7 - On-site (Paris) or remote

With a background in SEO, project management, and customer relations, I now offer my services in Customer Care, Success, and Support, with a customer-centric approach.

âś… French / English
âś… Multichannel support: email, chat, calls, social media
âś… Ticket management
âś… Available 7 days a week, 24 hours a day, as needed
âś… Rigor, empathy, responsiveness, and attention to detail

Whether it's managing customer requests, improving your processes, or acting as a liaison between users and internal teams, I adapt quickly and take ownership of issues rapidly, with seriousness, speed, and flexibility.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Basic

Can work on-site
Paris (up to 30km)

Experience

  • The Fancy Room
    SEO Manager
    ARCHITECTURE AND URBAN PLANNING
    February 2024 - Today (2 years and 4 months)
    Paris, France
    Creation of the SEO strategy
    Web writing and SEO optimization on a website
    Monitoring and mastery of KPIs
    Harmonization of communication on social networks
    SEO Strategy SEO Writing SEO
  • Reech,
    Customer Success Manager
    October 2023 - January 2024 (3 months)
    Paris, France
    Onboarding and training on the use of the B2B product
    Monitoring and presentation of influence campaign KPIs
  • Needhelp,
    Customer Success Manager
    June 2023 - August 2023 (2 months)
    Paris, France
    Management of a B2B and B2C client portfolio
    Improvement of internal customer relationship management processes

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Education

  • International Bachelor of Business Administration
    Kedge Business School
    2022
    Luxury Marketing Strategy - Brand Management - Data Management - Marketing

Certifications

  • IELTS
    British Council
    2021
    IELTS Level 6.0 English

Skill set

Categories