Chloé Delgutte

Administrative manager specializing in debt collection, I support companies in monitoring, managing, and optimizing their accounts receivable to secure their cash flow.

My tasks include:

Management and follow-up of client accounts.

Amicable reminders by phone, email, and mail.

Negotiation of payment plans and search for settlement solutions.

Analysis of aged debt reports and identification of at-risk receivables.

Follow-up of disputes in collaboration with internal departments.

Preparation and transmission of files to legal partners or collection agencies when necessary.

Updating client databases and reporting on actions taken.

Administrative management of collection files in compliance with procedures and regulations.

Rigorous, organized, and with excellent communication skills, I favor an approach that is both firm and diplomatic to preserve customer relationships while maximizing collections. Accustomed to working with various management tools (ERP, CRM, accounting software), I quickly adapt to each company's processes.

My goal is to improve collection times, reduce bad debts, and effectively contribute to my clients' financial performance.

Executive assistant and secretary specializing in the driving school sector, I manage the administrative, commercial, and organizational aspects of the establishment to ensure smooth operation and quality service for students.

My main responsibilities include:

In-person and telephone reception for students and prospects.

Management of registrations and compilation of administrative files.

Follow-up of procedures with relevant authorities.

Scheduling and management of instructors' and driving lessons' timetables.

Organization of driving tests and management of appointments.

Management of payments, invoicing, and payment tracking.

Processing mail, emails, and document management.

Maintaining relationships with partners, suppliers, and administrative bodies.

Assisting management in daily operations and administrative oversight.

Updating client files and creating tracking dashboards.

Organized, versatile, and with excellent service orientation, I know how to manage priorities, ensure rigorous file follow-up, and maintain effective communication with students, teaching staff, and partners. My autonomy, discretion, and adaptability allow me to contribute effectively to the smooth running of the organization while offering a quality customer experience.

As a receptionist, I professionally handle visitors and clients, ensuring a warm welcome, reliable information, and appropriate guidance based on their needs.

My main responsibilities include:

In-person and telephone reception for visitors, clients, and partners.

Identifying needs and directing individuals to the appropriate contacts.

Managing calls, emails, and mail.

Scheduling appointments and managing calendars.

Recording and tracking administrative files.

Managing entries, badges, and visitor logs according to current procedures.

Handling information requests and resolving common inquiries.

Updating databases and filing documents.

Contributing to efficient administrative operations and quality reception.

Smiling, organized, and with excellent interpersonal skills, I can manage multiple tasks simultaneously while ensuring quality reception. Responsive, rigorous, and attentive, I strive to provide a positive visitor experience and contribute effectively to the smooth running of the organization.