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Chloé BilyCB

Chloé Bily

Salesforce Consultant

€350/day
Paris, FR
0-2 years
Salesforce Administration
Project Management
Needs Analysis
international coordination
Customer Support

Average response time: 1 hour

Freelancer profile translated to English.
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About Chloé

With 5 years of experience in project management and 5 months in Salesforce administration, I specialize in supporting digital transformation. My analytical mindset and proficiency with the tool enable me to design innovative and structured solutions, while establishing lasting trust with stakeholders and users.

Training in Agile SCRUM methodology for project management
Training in Salesforce administration and configuration: setup and configuration, business process automation, user and security management, data management
Introduction to development with Process Builder, Visualforce, and creating Lightning Components
Trailhead Account: Chloé Bily – Badge Mountainers
Salesforce Administrator & PSPO I Certifications – obtained in 2024

  • English

    Native or bilingual

  • Spanish

    Basic

Can work on-site
Paris (up to 50km)

Experience

  • Devoteam
    Salesforce Support & Administrator
    CONSULTING AND AUDITS
    October 2025 - February 2026 (4 months)
    Paris, France
    Support Management: Resolution of N2 tickets via ServiceNow for 1300 users (Sales to Top Management) spread across 20 countries, in French and English. Rigorous support management: Handling 100 tickets per month while strictly adhering to SLAs, thus ensuring optimal service continuity (zero overruns).
    Change Management: Driving adoption through the network of ambassadors (Sambas). Designing educational materials (articles, videos) for the Learning Center and populating a technical Knowledge Base for the Salesforce team.
    Administration & Data Management: Platform configuration (fields, validation rules, Flow Builder automations) and data quality management (Data Loader imports, design of monitoring dashboards).
    Key Project: Redesign of user experience/interface: Needs analysis and technical configuration to simplify the opportunity creation process, ensuring intuitive and friction-free navigation across the Group.
    Salesforce Administration Needs Analysis international coordination User Technical Support Change Management
  • TerritoryInfluence
    Marketing & Influence Project Manager
    SOCIAL NETWORKS
    June 2021 - May 2024 (2 years and 11 months)
    Paris, France
    Implementation of quantitative studies for numerous companies: Mixa, Carrefour, Sir Edward, Caprice des Dieux…
    Management of qualitative and quantitative studies (brief, methodology, field monitoring) Data analysis and identification of consumer insights
    Writing reports and strategic recommendations
    Coordination of service providers and internal teams
    Definition and deployment of influence strategies Identification, selection, and management of influencer partnerships
    Campaign coordination: briefs, production monitoring, content validation
    Contract negotiation, budget management, and project planning
    Monitoring performance indicators (reach, engagement, ROI) and preparing reports
  • So Bang
    Social Media & Influence Project Manager
    SOCIAL NETWORKS
    September 2020 - February 2021 (5 months)
    Paris, France
    Participation in the development of digital and advertising communication strategies for clients such as: Twinings USA, Van Cleef & Arpels Account management and client relationship management
    Development of strategic recommendations, quote management, and castings Contract negotiation, management, and maintenance of influencer relationships Writing briefs for content creation and execution
    Organization of influencer events (selection, invitations, logistics, and follow-up) Monitoring project profitability and performance, and presenting results, strategic recommendations
Check out Chloé's experience

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Education

  • Salesforce CRM Training
    Formation CRM Salesforce
  • Salesforce Administrator & PSPO I Certifications
    2024
    Certifications Salesforce Administrator & PSPO I
Check out Chloé's education

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