Freelancer profile translated to English.
Back to original languageAbout Chloé
I support entrepreneurs and management teams in combining well-being and performance in their missions, through consulting, coaching, and training, individually and collectively.
My preferred areas of expertise: management, leadership, interpersonal communication, talent management, emotional intelligence.
12 years of managerial experience in the mass retail and tourism sectors.
French
Native or bilingual
English
Conversational
Spanish
Fluent
Can work on-site
Tours (up to 50km), Paris (up to 50km), Orléans (up to 50km), Angers (up to 50km), Blois (up to 50km)
Experience
- CapTandemProfessional Coach and Career Consultant - Founder of CapTandemCONSULTING AND AUDITSSeptember 2023 - Today (2 years and 11 months)Tours, FranceMy missions:Support business stakeholders in combining well-being and performance in their professional activities.Support introspection, skill development, and the implementation of emerging strategies.Co-create a professional project that is consistent with the beneficiary's aspirations and the realities of the job market.My support formats, individually and collectively:
- Entrepreneur Coaching:clarify vision, mission, and challenges; gain confidence and motivation; structure organization; manage emotions, etc.
- Manager Coaching:build career plan; succeed in onboarding; improve performance and interpersonal relationships; cultivate emotional intelligence, etc.
- Executive Coaching:Develop leadership; assume responsibilities; delegate; manage stress and loneliness; bring strategy to life; balance personal and professional life, etc.
- Skills Assessment:job search, career change, internal & external professional development, redeployment.
- Group Workshopson themes of managerial posture, leadership, time and priority management, communication, and emotional regulation.
To discover my approach in more detail, visit www.captandem.com** - Leroy MerlinManager and Board Member - Sector Manager for Flooring, Bathrooms, and PaintRETAIL (SMALL BUSINESS)September 2019 - August 2023 (3 years and 11 months)Tours, FranceMy mission:Ensure the human and economic performance of the Chambray-les-Tours store, with a particular focus on the flooring, bathroom, and paint sectors.
- Board Member:development and implementation of the store's commercial and HR policies (230 employees, 75 million turnover).
- Management and leadership of the flooring, bathroom, and paint teams(24 employees, 19 million turnover).
- Trainerfor the Tours Nord and Tours Sud stores (380 employees) on sales, management, ethics, and leadership topics.
- Professional Development and Mobility Pilot:mentoring young managers, coaching evolving salespeople and supervisors.
- Leroy MerlinManager and Board Member - Customer Service Sector ManagerRETAIL (SMALL BUSINESS)May 2015 - September 2019 (4 years and 4 months)Orléans, FranceMy mission:Ensure exceptional customer relations to support store performance.
- Board Member:development and implementation of the store's commercial and HR policies (140 employees, 52 million turnover).
- Management of the customer service team(35 employees) and leadership of the following areas: reception, checkout, after-sales service, switchboard, loyalty program, financing desk, complaints department.
- HR Pilotfor recruitment, onboarding, training, and workforce planning topics.
- Communication and Events Pilot:after-work events, DIY events, commercial promotions.
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Education
- Master in ManagementSKEMA Business School2013
- Professional Coach RNCP Level 6Linkup Coaching2024Accompagnement par le coaching individuel, d'équipe et d'organisation
Certifications
- Professional Coach RNCP Level 6linkup coaching2024