Chirley Rodriguez

I analyze business processes to identify improvement opportunities and participate in the design of automation and Conversational AI solutions with business and technology teams. I participate in the evolution of the conversational assistant training service, helping to define the work methodology, quality criteria, and indicators to measure its performance. I collaborate in the design of the quality audit process to evaluate virtual assistant training and identify improvement opportunities. I support the definition of KPIs and dashboards that allow tracking service quality, team productivity, and operational efficiency. I identify tasks and processes that can be automated to reduce manual work and allow the team to dedicate more time to analysis and continuous improvement. I participate in defining a new Conversational AI services proposal, contributing to structuring processes, metrics, deliverables, and the value proposition for clients.

I was responsible for reengineering and process improvement projects in the technology area, increasing efficiency and internal control levels. I managed the adoption of collaborative tools (OneDrive, SharePoint, Power Automate) through change management strategies, achieving successful implementation by users. I coordinated multidisciplinary teams and technology providers, ensuring the achievement of objectives, deadlines, and quality.

I led technology projects and innovation initiatives focused on optimizing internal processes and storage solutions. I planned, executed, and controlled IT projects aligned with business strategic objectives. I implemented agile methodologies, improving operational efficiency, collaboration between areas, and adaptability to change. I drove continuous process improvement, achieving cost reduction and increased organizational productivity. I managed relationships with technology providers and internal teams to ensure the delivery of value-added solutions for the company.