Freelancer profile translated to English.

Description

Analytical, methodical, and service-oriented profile, I have worked in demanding environments where data accuracy, interdepartmental coordination, and digital tool mastery were paramount. My experience has allowed me to develop a capacity to structure information, optimize processes, and ensure smooth operation execution, thereby effectively contributing to team performance.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km), Lyon (up to 50km)

Onepilot
Customer Care & Support Agent
June 2024 - November 2025 (1 year and 5 months)
Paris, France
• Outsourced customer relationship management (email, chat).
• Rigorous monitoring of procedures and SLAs.
• Daily use of CRM and customer back-offices (Zendesk, Shopify, Intercom type).
• Participation in the enrichment and updating of databases.
• Autonomous work with flexible hours (evenings, weekends), with action reporting.
• Asynchronous collaboration with internal teams via Slack
Customer Service Virtual Assistant Digital Communication Administrative Assistance Microsoft Excel
MACIF
Insurance General Management Advisor
BANKING AND INSURANCE
April 2022 - November 2024 (2 years and 7 months)
Grenoble, France
• Optimization of customer satisfaction: Efficient management of car insurance claims, ensuring prompt and compliant compensation.
• Interdepartmental coordination: Collaboration with various stakeholders for rapid case resolution.
Customer Service Administrative Assistance Customer Follow-up Digital Communication Invoicing
Clinique du dauphiné
Administrative Assistant / Receptionist
MEDICAL
January 2022 - March 2022 (3 months)
Seyssins, France
• Patient reception and orientation: First point of contact between patients and the clinic, ensuring a positive experience.
• Administrative management: Efficient handling of communications and coordination of medical transportation.
Administrative Management Administrative Assistance