Freelancer profile translated to English.
Back to original languageAbout Chiheb
Support IT & Modern Workplace & Cloud • Windows / macOS • Microsoft 365 • Intune • ServiceNow
I support companies in handling their users (L1/L2), managing Modern Workplace environments, and maintaining the operational status of their workstations and M365 services.
With experience in Build & MCO, I work on Microsoft 365 administration (Teams, Outlook, OneDrive, SharePoint), identity management (Azure AD / MFA), and application support.
I also master workstation deployment (Intune / Autopilot), incident & request management via ServiceNow, as well as user training and support.
Services:
• Windows / macOS user support
• Incident & request management (ServiceNow/Jira)
• M365: Teams, Outlook, OneDrive, SharePoint
• Azure AD / MFA / identity management
• Workstation deployment: Intune / Autopilot
• Onboarding / Offboarding
• Documentation & procedures
Remote or on-site in Île-de-France / Hauts-de-France / Nord.
Daily rate: €400 / day
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Reims (up to 50km), Lille (up to 50km), Sedan (up to 50km)
Experience
- SAFRANSystem AdministratorAVIATION AND AEROSPACEFebruary 2026 - Today (4 months)Paris, FranceAdministration of Microsoft 365 environmentsIdentity and access management (Active Directory / Entra ID)Deployment and management of workstations via Intune / AutopilotOperation and operational maintenance (MCO)Management of IT incidents and requests in a critical environmentImplementation and management of GPOsContribution to the improvement and security of the IT environment
- Orange BusinessCloud Integration & Workplace Support EngineerDIGITAL AND ITSeptember 2023 - September 2025 (2 years)Saint-Denis, France🔹BUILD• VMware infrastructure integration (vSphere, vCenter, ESXi)• Implementation of backup solutions (Veeam)• Nutanix installation & configuration• Participation in Datacenter modernization projects• Storage & virtualization management• Technical documentation & procedures writing🔹 SUPPORT / MCO• N2 Support Windows & macOS• ServiceNow ticket management — incidents & requests• Microsoft 365 Support (Teams, Outlook, OneDrive, SharePoint)• Identity & access management: AD / Azure AD, MFA• User workstation deployment (Intune / Autopilot)• Application packaging & deployment (Intune)• User support & training🔹 EnvironmentsVMware • vCenter • ESXi • Nutanix • Veeam • Windows 10/11 • macOS • Intune • Autopilot • M365 • AD / Azure AD • ServiceNow • VPN • PowerShell (basics)Skills: Storage Area Network (SAN) · Azure AD · Active Directory · VMware vCenter · Virtual Private Network (VPN) · Microsoft 365 · ServiceNow · TEAMS / OUTLOOK / ONEDRIVE / SHAREPOINT · VMWare ESXi · Microsoft Intune · Veeam · n2 support · Centreon · Windows PowerShell · Autopilot · Network Attached Storage (NAS) · VMware vSphere · Nutanix · macOS · Workplace · windows 10/11
- Össur IcelandInternational IT AdministratorMEDICALJanuary 2023 - August 2023 (7 months)Cambrai, France🔹Missions• IT Support L2 (Windows / macOS)• Incident & request management (Jira / ServiceNow)• Workstation & user account administration (AD)• Network management: VLAN, DHCP, DNS, VPN• Cisco Meraki administration (switch / WiFi)• Application deployment & office intervention• Collaboration with international teams• Documentation & procedures writing🔹Environments / TechWindows 10/11 • macOS • AD • Cisco Meraki • DHCP • DNS • VPN • M365 •Workday JiraSkills: Autopilot · Cisco Meraki · Citrix · Dynamic Host Configuration Protocol (DHCP) · Networking · IT Service Management · Desktop Computers · Active Directory · Virtual Private Network (VPN) · Workday · Linux · Zabbix · Remote User Support · Domain Name System (DNS) · CONTROLUP · Service Level Agreements (SLA) · JIRA · PRTG · Windows PowerShell · Office 365 · Microsoft Azure · English · Communication
Reviews
Frederick Vincent
Össur Iceland
Reviewed on 8/18/2023
Frederick Vincent
Össur Iceland
Reviewed on 8/18/2023
Recommendations
+5
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Education
- STI2D Baccalaureate – SIN Option (Computer & Digital Systems)Lycée Mireille Grenet2018Bases réseaux, logique programmation, systèmes numériques.
- BTS SIO – SISR Option (Systems & Networks Administration)CFA INSTA PARIS 22022Administration Windows Server, réseau, virtualisation, support technique N1/N2.
Certifications
- Nutanix Sizing ProfessionalCredly2025
- Nutanix Accredited Professional – InfrastructureCredly2025