Chiara Niccoletti

Deliver custom solutions for key clients, including custom dashboards and data workflows, improving activation, satisfaction and retention. Coordinate external subcontractors for data integration projects, streamlining delivery and ensuring quality. Enhance onboarding of new clients by integrating historical data, ensuring smooth transitions. Collaborate with Product and Care teams to support feature launches, resolve technical issues, and improve internal processes. Act as a product expert in pre-sales meetings, contributing to client acquisition.

Led onboarding processes: data import, client training, and proactive support to ensure successful activation. Built strong relationships through regular check-ins, feedback collection, and friction resolution. Managed upsell and cross-sell opportunities while minimizing churn. Oversaw custom client projects, adapting the platform to unique business needs. Drove internal initiatives (e.g., product tours, onboarding process improvements) to optimize the customerjourney. Wrote and distributed communications for product updates and release notes. Provided responsive customer support by email and phone.

Managed customer data integration from various sources, including reformatting and automation. Developed internal automations to streamline workflows and improve response times. Led custom customer projects such as recurring exports and dashboard personalization. Provided responsive customer support by email and phone.