Freelancer profile translated to English.
Back to original languageAbout Chiara
From idea to project, from framing to final delivery… I can support you in all the phases that will make your project a success!!
Do you want to get started but don't know where to start when it comes to marketing and communication? As a Consultant and Project Manager, my objective will be to offer you concrete solutions that are adaptable and consistent with your ambitions and your brand image. I will remain attentive to your needs in order to develop the full potential of your company.
With a background in marketing and communication, I started out in major French groups such as Carrefour, L’Occitane and L'Oréal as a communication officer or digital project manager. Following these experiences, I quickly turned to entrepreneurship in order to satisfy my desires for challenge, versatility and autonomy.
These 6 years as a business manager have allowed me to develop my adaptation, management and innovation skills. These also allow me to understand what your doubts may be, as well as the challenges and priorities of your company. From my background, I have an affinity for working with start-ups, associations or solidarity-based companies, but I am just as motivated to discover new professional sectors.
I am naturally organized, creative and dynamic. I have often been required to work in a team, interact with different departments and manage projects simultaneously. I rely on effective tools and methodology to support you on all your marketing and communication projects.
Are you in Toulouse? Let's meet! Are you elsewhere in France? Call me to discuss your expectations.
English
Fluent
French
Native or bilingual
Can work on-site
Bayonne (up to 50km), Bordeaux (up to 50km), Paris (up to 50km)
Experience
- PanopliChief Experience OfficerRETAIL (SMALL BUSINESS)September 2024 - Today (1 year and 9 months)Paris, FranceAs Chief Experience Officer, I lead the overall customer experience strategy by aligning the Customer Success, Product, Support and Marketing departments around a common vision: making the customer a central driver of growth.I have structured user journeys, implemented actionable feedback loops (VoC, NPS, churn analysis), and worked closely with product teams to integrate customer insights into the roadmap. I also work on structuring CS teams, optimizing CRM/CSM tools, and spreading a cross-functional customer culture.
- PanopliCustomer Success ManagerRETAIL (SMALL BUSINESS)March 2022 - August 2024 (2 years and 5 months)Paris, FranceAs a Customer Success Manager within a start-up undergoing full structuring, I managed the entire customer relationship, from onboarding to loyalty. I set up the first CS and support processes (playbooks, KPIs, CRM), while actively listening to users in order to report field needs and improve the overall experience. I also led cross-functional projects with the Product, Tech and Marketing teams to optimize customer journeys, structure feedback and anchor a Customer Centric culture. My role combined operations, structuring and strategic coordination.
- MuuumMarketing and communication project managerCONSULTING AND AUDITSJune 2020 - Today (6 years)Toulouse, FranceManagement of several projects simultaneouslyStrategic thinking in communicationDefinition of operational plansProcess and tool recommendationCreation of editorial and advertising content
Reviews
Mathieu
MUUUM
Reviewed on 3/10/2022
Excellent collaboration!
I recommend
Recommendations
FU
FU
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Education
- Master II - Marketing and communication of LuxurySup de Pub, INSEEC, Paris2013Formation réalisée en alternance au sein du groupe L'Oréal. Le poste occupé était Chargée de Projet Digital et Animation des ventes.
- Master I - Brand StrategySup de Pub, INSEEC, Paris2012
Skill set
Categories
- Other