Freelancer profile translated to English.

Description

Administrative Assistant | Organization, Customer Relations & Operational Support

My name is Cheyenne, I am 27 years old and I am a freelance administrative assistant, organizer, and customer relations specialist.

Versatile and rigorous, I have acquired solid experience in various sectors such as catering, hospitality, reception, and administrative and coordination roles. These experiences have allowed me to develop a great capacity for adaptation, a highly developed sense of customer service, and excellent priority management skills.

Accustomed to working in dynamic environments, I am comfortable managing multiple tasks simultaneously while ensuring serious, structured, and efficient work.

⸻

💼 What I Offer

✔ Remote Administrative Assistance

Email and schedule management
Data entry, organization, and document formatting
Filing and file tracking
Daily administrative support

✔ Organization & Coordination

Planning and task organization
Assistance in structuring activities
Coordination of simple projects or teams
Implementation of effective work methods

✔ Customer Relations & Support

Management of customer requests (emails, messages)
Customer satisfaction monitoring
Professional handling of complaints
Simple after-sales support

⸻

✨ Qualities

Serious, organized, and responsive, I easily adapt to the needs of each mission to ensure reliable and quality service.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Restaurant Le 17.45 Lyon Carnot,
Restaurant Manager
November 2025 - June 2026 (7 months)
Lyon, France
Welcoming and serving customers.
Processing orders and managing the cash register.
Preparing and assembling orders (dishes, drinks, desserts).
Verifying order accuracy before serving customers.
Serving in the dining room or handing over takeaway orders.
Restocking workstations (packaging, drinks, condiments, food items).
Cleaning and sanitizing workstations, equipment, and the dining area.
Managing orders from delivery platforms (Uber Eats, Deliveroo, etc.).
Ensuring compliance with food hygiene and safety standards.
Participating in setting up the evening service and organizing the team during busy periods.
Leadership
Le groupe Maurice, Résidence Ora,
Restaurant Manager
October 2024 - September 2025 (11 months)
Canada
Supervising, motivating, and coordinating a team of 22 employees (waiters, versatile team members, assistant managers).
Organizing work schedules and managing absences, leave, and replacements.
Assigning tasks and overseeing the smooth running of services.
Training, onboarding, and supporting new employees.
Ensuring compliance with internal procedures, hygiene standards (HACCP), and safety regulations.
Managing customer relations and handling complaints to ensure customer satisfaction.
Monitoring sales targets, revenue, and performance indicators.
Managing opening and closing procedures for the establishment.
Reconciling cash registers, payments, and bank deposits.
Managing inventory, placing orders with suppliers, and checking deliveries.
Monitoring operating costs and optimizing resources.
Coordinating between the front of house, kitchen, and delivery services.
Making operational decisions during peak hours and managing unforeseen events.
Guaranteeing the quality of service and the establishment's image.
Restaurant La Bodega,
Head Waiter and Bartender
September 2023 - August 2024 (11 months)
Montpellier, France
Welcoming and serving customers.
Processing orders and managing the cash register.
Preparing and assembling orders (dishes, drinks, desserts).
Verifying order accuracy before serving customers.
Serving in the dining room or handing over takeaway orders.
Restocking workstations (packaging, drinks, condiments, food items).
Cleaning and sanitizing workstations, equipment, and the dining area.
Managing orders from delivery platforms (Uber Eats, Deliveroo, etc.).
Ensuring compliance with food hygiene and safety standards.
Participating in setting up the evening service and organizing the team during busy periods.