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Cheryl CoelloCC

Cheryl Coello

Operations Manager | PMP | Workflows | Automation

€500/day
Santa Uxía de Ribeira, ES
8-15 years

Average response time: 1 hour

About Cheryl

I help small and mid-sized businesses get out of spreadsheets, WhatsApp threads and chaos, and into clear, reliable operations.

I’m a Fractional Operations & Project Manager with 10+ years of experience leading remote teams, designing workflows and implementing management tools like Monday.com and Google Workspace. My focus is simple: turn the way you actually work into a visual, executable system your team will use every day.

Typical projects I handle:
  • Mapping your current processes into clear workflows
  • Designing and implementing workspaces in management tools such as Monday.com, Asana, Trello, Clickup, Teamwork, etc. (boards, automations, integrations)
  • Setting up project / client delivery pipelines, HR pipelines, and CRM flows
  • Cleaning and restructuring existing tools so they’re simple and maintainable
I combine business intelligence, BPMN, and automation to give you visibility (who is doing what, by when) and fewer tasks falling through the cracks. You get practical systems, Loom walkthroughs, and documentation your team can own after the project.

If your operations feel “duct-taped” together and you want a calm, structured way of working, I can help you design and implement it.

I’m PMP-certified and trained as Scrum Master and Product Owner, used to working in agile, Kanban and lean environments. I’ve led fully remote teams across Europe and North America and can work fluently in English, Spanish and French.

My style is practical and collaborative: we simplify your workflows, implement just enough structure, and make sure your team can run the system without depending on me long-term.

  • Spanish

    Native or bilingual

  • English

    Native or bilingual

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Le Collectif Hifens
    Fractional VP of Operations & Project Manager (Remote)
    DIGITAL AND IT
    January 2018 - Today (8 years and 5 months)
    Québec, Canada
    • Lead the Operations department and PMO initiatives, ensuring efficient, high quality delivery across marketing, digital production, and technology projects.
    • Designed and implemented a fully customized business management system using Monday.com, integrating CRM, Finance, and Project Management, significantly improving operational visibility and efficiency.
    • Led the transition to Agile methodologies, increasing team productivity and delivery speed.
    • Served as Scrum Master for SaaS educational products, improving sprint velocity, collaboration, and stakeholder alignment.
    • Developed the PMO roadmap, defining processes, roles, workflows, and implementation phases.
    • Oversaw development of new business units, including a video production division that diversified company revenue.
    Project Management PMO Operations Management Scrum Process Optimization
  • Independent Consultant
    Fractional Project & Operations Manager (Remote / Hybrid)
    January 2016 - Today (10 years and 5 months)
    • Led end-to-end project management and digital transformation efforts for SMEs and startups in Canada, the U.S., Israel, Spain, and Latin America.
    • Managed Agile and hybrid projects in SaaS, eLearning, SEO, digital marketing, audiovisual production, and web development.
    • Conducted process reengineering and workflow optimization to reduce operational inefficiencies and increase productivity.
    • Implemented automations, operational systems, and best-practice management frameworks.
    • Advised founders and executive teams on prioritization, delivery strategy, resource planning, and scaling operations.
    Business intelligence Balance Scorecard Process Optimization Project Management Operations Management

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Education

  • Master of Business Administration (MBA)
    Universidad Internacional de La Rioja (UNIR)
    2025
    Master of Business Administration (MBA) - Business Intelligence
  • Bachelor's Degree in Translation and Conference Interpretation
    Universidad Central de Venezuela
    2007
    Spanish / English - French

Certifications

Skill set

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