About Chérine
French
Native or bilingual
English
Fluent
Arabic
Native or bilingual
Experience
- CHANELProject Manager - CRM & Mobile App - Aftersales DepartmentLUXURY GOODSSeptember 2022 - June 2023 (9 months)Paris, France
- Deployment of Salesforce Service Cloud for the global Chanel network (fashion, accessories, jewelry, watches, ready-to-wear, eyewear) as well as a mobile application for boutiques.
- Product coordination, business workshops, roadmap, and backlog with Senior BA and Product Owner.
- Management of an international team: scoping, specifications, UAT, environment synchronization.
- Delivery of packages, acceptance testing, and preparation for run (10 consultants, 5 countries).
- DevoteamSMB Practice ManagerJanuary 2017 - January 2021 (4 years)Paris, France
- Management of the Salesforce SMB practice: pre-sales, staffing, delivery, mentoring.
- AMOA/AMOE and Change Management project manager roles: AXA, EDF, TF1, Vapostore, Qare etc.
- Mentoring, responsible for internal events and onboarding (100 consultants).
- L'OréalCommunication and External Relations OfficerJanuary 2013 - January 2014 (1 year)Casablanca, Morocco
- Management and preparation of press kits and event coordination.
- Creation of photo books, visual materials, and advertising elements.
- Newsletter writing, digital monitoring, and monthly press review.
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Education
- Master in Business Administration - Marketing SpecializationISG Paris2015
Certifications
- ADM 201Fitec2017