Chérif B.

I intervene as a Service Delivery Manager/Incident Manager in an English-speaking environment where I am responsible for managing major incidents until their resolution in accordance with contractually fixed SLAs.

With a great capacity for adaptation that allows me to work with different teams around the world, I also know how to listen to the business, support it in its needs expression, and follow up until production.

Meticulous and available, I enjoy writing or updating documentation and supporting new arrivals in their training and integration journey.