Freelancer profile translated to English.

Description

I support B2B companies in structuring and optimizing their customer relationships.

I work on existing portfolios to improve loyalty, clarify commercial priorities, and identify targeted development opportunities.

My role is strategic and lightly operational, focused on high-impact missions, working with management or sales teams.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 20km)

Deppki
Customer Acquisition Manager - Deepki (Permanent Contract) | Paris | 2016 - 2024
TECH
September 2016 - January 2024 (7 years and 4 months)
Paris, France
Management and tracking of B2B client portfolios in a complex and demanding market.
Targeted creation and development of client portfolios, with a qualitative approach.
Contribution to the definition of commercial development and customer relations strategies.
Coordination between internal teams and clients to resolve sensitive situations.
Identification and implementation of upselling opportunities.
B2B client portfolio management Strategic customer relations Commercial development strategy Client portfolio creation Upselling Cross-functional coordination Customer needs analysis
Leyton ex Eurinnov
Business Manager Innovation Financing - Leyton France (Permanent Contract)
CONSULTING AND AUDITS
September 2011 - June 2016 (4 years and 9 months)
Paris, France
Tracking and support of B2B client portfolios
Targeted prospecting to identify new opportunities
Contribution to the development of strategies to maximize client value
Effective coordination between internal teams and clients
Structured information transmission and file tracking
B2B client portfolio management Long-term customer relations Customer needs analysis Targeted prospecting Cross-functional coordination
Gpartner , Sogedev, ARES
Sales Support / Coordination
TECH
September 2002 - September 2010 (8 years)
Paris, France
Management and tracking of B2B client portfolios
Targeted prospecting to identify and qualify new opportunities
Development and adaptation of commercial messages according to client needs
Coordination with internal teams to maximize project value
Participation in process structuring and resolution of blocked situations
Development of loyalty and upselling
Definition and implementation of customer relations & commercial development strategies Cross-functional coordination and file tracking B2B client portfolio management Targeted prospecting and identification of premium opportunities B2B client portfolio management and tracking

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Executive Master General Management
EM Lyon Business School (Master's Degree)
2023
Marketing & Communication Diploma
IGENSIA / CFA Lyon (Bachelor's Degree)
2003

Cherazade F.

B2B Customer Relations & Strategy Consultant

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