About Cheng
Chinese
Native or bilingual
English
Fluent
Japanese
Conversational
French
Fluent
Experience
- Hôtel Botaniste & Hôtel Bradford Elysées 4*Versatile ReceptionistHOSPITALITYDecember 2024 - December 2025 (1 year)Paris, France
- Welcoming guests and taking reservations
- Multilingual communication with international clientele
- Resolving complaints and unforeseen events with diplomacy and flexibility. Managing administration with 100% accuracy (invoicing, reports, cash handling)
- Ubag CollectionBack Office ManagerLOGISTICS AND SUPPLY CHAINJune 2025 - July 2025 (1 month)Paris, France
- Management of customer orders: entry, validation, and logistical follow-up
- After-sales service and loyalty: handling complaints and customer satisfaction monitoring.
- Operational Support: communication with sales and production teams
- NickelOperations Control OfficerBANKING AND INSURANCENovember 2022 - August 2024 (1 year and 9 months)Paris, France
- Preparation of financial reports on SEPA flows, electronic payments, instant transfers, and checks
- Processing customer/retailer complaints related to accounting issues
- Drafting accounting procedures and operating methods
- Creation and monitoring of incidents with accounting impact
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Education
- Master of ScienceINSEEC Business School2024Master of Science
- General LicenceUniversité De Paris2022Licence générale