Chekib Zaibet

General management of a five-star hotel, with full responsibility for operations, financial performance, and service quality.

Definition and implementation of the establishment's overall strategy in line with shareholder objectives.

Management of operational and financial performance: budget monitoring, cost optimization, revenue improvement, and key performance indicators.

Management, supervision, and motivation of multidisciplinary teams (accommodation, catering, spa, maintenance, administration).

Ensuring compliance with quality standards and requirements for five-star classification.

Continuous improvement of the customer experience and proactive management of satisfaction and complaints.

Supervision of relations with external partners: tour operators, travel agencies, suppliers, and institutions.

Active contribution to commercial development, hotel positioning, and brand image strengthening.

Management of development projects, service optimization, and team skill enhancement.

General Manager within the Azur Hotels group, with overall responsibility for the operational and strategic management of high-end hotel establishments. I managed financial and operational performance, led multidisciplinary teams, and implemented the quality standards required for five-star rated hotels.

I also successfully led the opening of the Royal Azur Hotel *******, from the pre-opening phase to operational launch, including service organization, team recruitment and training, procedure implementation, and obtaining and maintaining the five-star classification.

This experience allowed me to strengthen the positioning of the establishments, optimize the customer experience, and develop solid relationships with commercial and institutional partners.

Founder and Chief Operating Officer of CZ Consulting, a firm specializing in hospitality, tourism, and management.

Definition of the company's strategic vision, business model, and development axes.

Operational management, structuring of internal processes, and implementation of management and performance monitoring tools.

Consulting and support for hotel establishments, guesthouses, and tourism sector players in organization, operations, and service quality.

Development of innovative solutions, particularly digital projects for the HORECA sector (recruitment, matchmaking, resource optimization).

Team management, coordination of consultants, and external partners.

Business development, prospecting, negotiation, and customer loyalty.

Positioning CZ Consulting as a trusted partner for improving clients' operational and strategic performance.