Freelancer profile translated to English.

Description

Systems & Network Administrator | IT Support | Cybersecurity | Infrastructure

IT Administrator with experience in infrastructure management, technical support, systems & network administration, and cybersecurity. I am involved in incident management, user support, Windows/Linux administration, and the maintenance and monitoring of IT environments.

I have worked in demanding professional environments, providing support and IT outsourcing for several hundred users, with a strong focus on service quality and problem-solving.

Skills:

• Windows Server & Linux Administration

• Active Directory & Office 365

• Technical Support & IT Outsourcing

• Infrastructure Management and Monitoring

• Cybersecurity & System Security

• Networks & Troubleshooting

• GLPI, WAPT, Rudder, VoIP

• Web Development & Databases

Rigorous, autonomous, and results-oriented, I am available for missions in systems and network administration, IT support, IT outsourcing, cybersecurity, and infrastructure management.

Languages

Wolof
Native or bilingual
Spanish
Basic
Arabic
Conversational
French
Fluent

Workplace preferences

Remote only

Primarily works remotely

DRAC
IT Administrator
January 2025 - December 2025 (11 months)
Île-de-France, France
IT Administrator on assignment at via , I provide IT outsourcing and technical support for a park of over 300 users.

Missions:
• Management and resolution of ITSM incidents and requests (~1500 tickets/year)
• Systems and network administration (Windows Server, Rocky Linux, Active Directory)
• IT equipment management: telephony, videoconferencing, hardware, and consumables
• Resource monitoring and performance tracking
• Local assistance and user support, including VIPs

Technical Environment:
Windows Server, Rocky Linux, AD, GLPI, MyQ, Rudder, WAPT, iLO, VoIP, Office 365

Skills Developed:
• Systems & Network Administration
• IT Outsourcing and Infrastructure Management
• Technical Support & User Relations
• System Monitoring and Maintenance
IDEMIA
Deployment Technician
August 2023 - July 2024 (11 months)
As a Deployment Technician and Team Leader, I coordinated the installation and maintenance of identity management systems for critical infrastructures.

Main Missions:
✅ Deployment and configuration of secure digital identity solutions
✅ IT KPI monitoring and optimization to improve service quality
✅ Proactive system maintenance to ensure business continuity
✅ Team coordination to ensure efficient deployment
✅ Process improvement to reduce intervention times
DRAC Île-de-France
Network and Systems Administrator
January 2025 - Today (1 year and 5 months)
Main Missions:
✅ Incident management and resolution (ITSM – approximately 1500 tickets/year)
✅ Network and server administration (Windows, Linux)
✅ IT hardware management: mobile and fixed telephony, videoconferencing rooms, consumables
✅ Resource monitoring and performance tracking
✅ User support and training (on-site support)