Freelancer profile translated to English.

Description

International background and professional versatility

With enriching experience around the world, I am a passionate, dynamic, and multilingual individual, fluent in 4 languages. My professional journey is marked by a wide variety of sectors, which has allowed me to develop rare versatility and adaptability.

I have worked in various fields such as aviation, fashion, logistics, and beauty services, where I have acquired unique skills in both management and customer relations. My international experience has given me a valuable open-mindedness and an ability to understand different cultures, which enriches my professional approach.

My versatility allows me to successfully juggle strategic and operational roles, from team management to marketing content creation, including customer service. Whether in dynamic or demanding environments, I know how to adapt and deliver concrete results.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Arabic
Conversational
Spanish
Basic

Workplace preferences

Remote only

Primarily works remotely

Hexagone-iso
Project Developer
March 2022 - July 2023 (1 year and 4 months)
Argenteuil, France
Position held: Project Developer and strategic pillar
Sector: BTP (Building and Public Works)

Role Description:

In a company in the launch phase, I played a key role in structuring and developing all the pillars of the company. Starting from a simple company registration document (Kbis), I built the operational and strategic foundations necessary to ensure the sustainability and growth of the business.

Key Achievements:

Digitalization, online visibility, and prospect acquisition:

-Creation and launch of the company's website.
Optimization of online presence through Google referencing, thereby increasing visibility and prospect inquiries.
-Research and implementation of all possible means to find prospects, while respecting the available budget.

Implementation of a CRM:

-Development and configuration of Zoho CRM for prospect management and site monitoring.
-Training the team on CRM usage to ensure rigorous follow-up.

Structuring of administrative and financial processes:

-Creation of quote templates adapted to client projects.
-Establishment of strategic partnerships with credit institutions and the "MaPrimeRénov'" scheme to facilitate access to financing.

Recruitment and team management:

-Recruitment of essential profiles for the company, including sales representatives and an administrative manager.
-Implementation of a marketing plan and coordination of actions to attract new clients.

Expertise and strategic development:

Contribution of my expertise in the BTP sector to define the company's pillars, structure offers, and ensure their alignment with market expectations.

Result:
Thanks to my involvement and experience, I transformed a simple business idea into an operational and organized structure, ready to meet the challenges of the sector.
Les Dames D'abord
Owner and Manager of a Beauty Institute
December 2022 - Today (3 years and 6 months)
Argenteuil, France
Since the opening of my beauty institute, I have successfully managed all responsibilities related to the establishment's management and development. Thanks to my versatility and organizational skills, I have created a welcoming and professional environment while developing a loyal clientele.

Key Achievements and Responsibilities:

Team recruitment and management:

Hiring of several employees, including qualified professionals (nail technicians, beauticians, etc.) and trainees.
Supervision and training of teams to ensure quality service and impeccable reception.
Customer relations and communication:

Developed sense of reception and communication to offer an exceptional customer experience.
Efficient management of bookings, cancellations, and special requests.
Creation of lasting relationships with clients, strengthening their loyalty.
Marketing and social media:

Management and animation of social media (Instagram, Facebook, TikTok), with the creation of attractive content to promote the institute's services.
Implementation of marketing campaigns and promotional offers to attract new clients and boost activity.
Operational and administrative management:

Inventory tracking and order management to ensure the availability of necessary products and materials.
Schedule organization to optimize appointments and working time.
Monitoring of the institute's performance to adjust strategies based on results.
Result:
My institute, still in operation, is the result of my passion for beauty and hard work. Thanks to my commitment, it has become a place where professionalism and customer satisfaction are at the heart of every service.