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Description

- What I like to do:

Interact with my clients/prospects and identify unsuspected needs.

- What I know how to do:

Develop customer proximity and maintain fruitful relationships with my prospects and clients.

- What I want to do:

Leverage my skills to find new markets, new clients and/or suppliers.

I have 7 years of experience as a Customer Success Manager in office automation and as a Sales Engineer in IT services.

I have successfully participated in the commercial development of the sectors I was responsible for.

With a dual skill in Sales / Recruitment, I can support a start-up, an SME or a consulting firm in its commercial development or in the acquisition of new talents.

I can manage all types of projects from identifying a client need, developing or searching for partners, through sourcing, to closing a sale.

I have evolved personally and professionally with the ambition to carry out my actions successfully.

Entrust me with your request and I will take care of making it your success.

Languages

French
Native or bilingual
English
Fluent
Spanish
Conversational

Workplace preferences

Can work on-site

Paris (up to 50km), Lille (up to 100km), Nice (up to 100km), Lyon (up to 30km), Nantes (up to 30km)

ITS GROUP
Sales Engineer
DIGITAL AND IT
September 2012 - September 2013 (1 year and 1 month)
Sale of IT Services to Key Accounts
(Expertise in IT Production and Infrastructure)
- Qualification and creation of a prospect database
- Prospecting and appointment setting
- Response to tenders - client purchasing platforms (Ocapi – Apache)
- Search and qualification of consultants
- Conducting job interviews
Business development Recruitment IT services prospecting CRM key account management
Groupe Open
Sales Engineer
DIGITAL AND IT
October 2013 - September 2014 (1 year)
Sale of IT Services to Key Accounts (AMOA and Application Engineering)
- Commercial development and service monitoring
- Prospecting and appointment setting
- Recruitment and integration of employees
Business development Recruitment Consulting Lead generation CRM Coaching Team management key account management
konica minolta
Customer Success Manager / Service Delivery Manager
DIGITAL AND IT
October 2014 - December 2016 (2 years and 3 months)
Carrières-sur-Seine, France
• Customer Relationship Management (Strategic Accounts)
- Single point of contact for the client - issues related to service commitments
- Overall account management in coordination with all company departments (logistics, administration, technical, operational)
- Collaboration with international sales and delivery teams
- Client support in their transformation by being proactive on developments and new opportunities
• Service Commitment Monitoring
- Manage SLAs & Service KPIs through steering committees
- Coordination of various operational projects and processes initiated and encourage standardization at the company level
Sales strategy Customer loyalty Print communication steering committee KPI SAP Business Objects cross-selling SAP SPOC management