You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Charlotte VialonCV

Charlotte Vialon

Virtual Assistant / Customer Care Manager

€240/day
Clermont-Ferrand, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Charlotte

After obtaining my BAC STT, I completed a BTS in commercial unit management. After these two years, I entered a Bachelor's degree in management engineering. I completed a 4-month internship in Spain in Lanzarote at the Béatriz playa hotel as a customer relations assistant. Subsequently, I joined a Master's program in project management. I opted for an internship in London at TSMP Ltd as an international sales assistant. I subsequently had the opportunity to complete an internship at Orange in Lyon as an employment management assistant.

Then, I landed a permanent contract at Interfora as a training officer where I managed the management and marketing of the e-learning system. I therefore worked closely with the multimedia coordinator.

I then joined Randstad as a consultant in the transport and logistics trades, then in the industry's professional unit. The job of consultant at Randstad is very varied. We follow the client from the beginning to the end of their recruitment. I ensured business development, commercial monitoring of a portfolio of clients. I also carried out recruitment and then monitored the integration of candidates. I also detected the training needs of temporary workers and candidates. I also ensured the administrative management of my unit, the entry of time sheets, the creation of employment contracts, training contracts...

I then had the project to work as a self-employed entrepreneur in the field of the web to meet my need for independence and flexibility. Indeed, I offer my services in virtual assistance and customer care. The objective is to make your business shine thanks to a top-notch customer experience.
  • English

    Fluent

  • Spanish

    Fluent

  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Randstad
    Human Resources Consultant
    January 2015 - October 2020 (5 years and 9 months)
    Clermont-Ferrand, France
    - Responsible for a portfolio of 80 companies (commercial prospecting, recruitment, pricing negotiation and loyalty).
    - Management of temporary recruitment (staff delegation)
    - Temporary employment legislation (advice on the waiting period, the trial period, flexibility, the job description, the CDI trial period, notice period)
    - CDI recruitment (candidate searches, interviews, reference checks, behavioral and professional tests).
    - Sourcing of candidates (social networks internet, establishment of partnerships: professional organizations, training organizations, job sites).
    - Preparation of employment contracts and payroll closures.
  • INTERFORA
    Training Officer
    December 2012 - December 2014 (2 years)
    - Management of subcontracting services on specific training courses: Ensure administrative relay (agreement, invoicing, organization of the action) on Health, Safety and Environment and Technical services requiring the use of subcontracting of the specific client service. Contribute to the realization of commercial proposals with the managers of the concerned areas of activity
    - Administration and marketing of the e-learning offer: Participation in technical presentations of the e-learning system Contribution to the development of new e-learning offers (simulators, Quizzes) by reporting customer requests and participating in development meetings. Customer file management:
    - Contribute to the extraction of targets from the customer file for commercial actions
  • Orange
    Employment Management Assistant
    April 2012 - December 2012 (8 months)
    - Carrying out the staff review on the Rhône Alpes Auvergne sales and customer service agency (797 employees, 7 sites): communicate on the new tool put in place (Access database) and on the progress of the staff review to the management committee and departmental committees.
    - Recruitment of fixed-term contracts and apprentices: collection of needs from managers and definition of profiles, sorting of CVs, telephone pre-selection interviews, physical interviews, writing of reports, updating of the candidate management tool, final selection, integration and then follow-up of candidates.
    - Preparation of employment contracts and contact with candidates During the internship, I also attended DP meetings and accompanied employees in individual interviews in the development of their professional project.

Recommendations

Be the first to recommend Charlotte

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Customer Care Manager
    Customer Care Manager Campus by Doriane Baker
    2023
  • ICDL Certification "Website Editing", Website Creation + SEO
    WebMyDay
    2022
    Certification ICDL "Edition de site web", Création de site web + SEO

Certifications

  • Website Editing
    EURO-APTITUDES SARL
    2022
    Website Creation SEO

Skill set (8)

Categories