Freelancer profile translated to English.

Description

I offer a remote customer support and community moderation service for e-commerce and brands present on social media.

With several years of experience in customer contact (cashier, sales, customer reception at C&A and Station Piron) as well as human support (internship in specialized education, supervision of stays for people with disabilities in non-profit organizations), I am comfortable with communication, listening, and managing situations under pressure.

What I do:

• Respond to customer emails (questions, order tracking, complaints)

• Respond to private messages and comments (Instagram, Facebook, TikTok)

• Moderate comments

Organized, patient, and responsive, I quickly adapt to your tools and your brand's tone. Available 10-20 hours/week.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Pep's Horizon ASBL
Supervision of Stays (People with Disabilities)
HEALTH AND WELLNESS
June 2026 - Today (1 month)
Liège, Belgium
Support for people with disabilities during stays, including help with daily tasks and adapted activity facilitation. This experience strengthened my listening skills, patience, and ability to manage unforeseen or sensitive situations. I am studying to become a specialized educator.
Listening Skills Administrative Support Patience Care
Station Piron
Cashier/Restocking
RETAIL (SMALL BUSINESS)
October 2024 - March 2025 (5 months)
Liège, Belgium
Customer reception and checkout, restocking management. Developed a sense of service and the ability to handle various customer situations.
Customer Relations
C&A
Cashier/Restocking/Sales
FASHION AND COSMETICS
September 2019 - September 2022 (3 years)
Liège, Belgium
Customer reception, advice, and checkout, handling returns, restocking, and window display. Developed customer contact skills, listening abilities, and the capacity to manage situations under pressure.