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Charlotte RichardCR

Charlotte Richard

Digital Learning Project Manager

€620/day
Orléans, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Charlotte

Digital Learning Consultant with 10 years of experience on projects with major clients, I can assist you with:
  • Managing your training projects (scoping, work planning, budget tracking, schedule monitoring, production monitoring, quality assurance, digital accessibility),
  • Designing your training modules,
  • Quality control of your training content (in your LMS or on a test environment),
  • Integrating your content into your LMS, creating your training paths.
Skills:
Project Management, Quality Control, Creating training paths on LMS, LMS platform administration, Training consulting, Instructional design, Digital accessibility.
Contact me to discuss your needs.

Based in Orléans, accustomed to remote work. Occasional travel possible.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Newton Agence
    Digital Learning Project Director
    EDUCATION AND E-LEARNING
    May 2026 - Today (3 months)
    Orléans, France

    Missions performed

    1. End-to-end project management
    • Scoping client needs and defining the schedule and resources
    • Monitoring production in compliance with deadlines, budget, and quality
    2. Customer Success & Project Governance
    • Leading steering meetings with clients
    • Advising on pedagogical choices and strategic directions
    • Monitoring client satisfaction and identifying additional needs (upsell)
    3. Structuring the Quality Assurance (QA) function
    • Defining quality criteria applicable to deliverables (pedagogical, graphical, functional, technical)
    • Managing acceptance testing campaigns and monitoring fixes until final validation
    Project Management QA testing Digital Accessibility Customer Satisfaction
  • Aptilink
    Digital Learning Consultant
    EDUCATION AND E-LEARNING
    November 2020 - February 2026 (5 years and 3 months)
    Orléans, France
    5 years of experience as a Digital Learning Consultant at Aptilink, an agency specializing in the design of digital training solutions for major clients in the health/pharma, luxury, retail, and industry sectors.

    Clients supported: GSK, Boehringer Ingelheim, Servier, Medtronic, AFLD, CNIL, Arkema, Carrefour, Louis Vuitton, Yves Rocher, Nexter, Groupe LDC, Buffalo Grill, VGRF, AFD Proparco, CNP

    Missions performed

    1. End-to-end project management
    • Scoping client needs and defining the schedule and resources
    • Monitoring production in compliance with deadlines, budget, and quality
    • Result: management of an annual revenue of €500k to €700k

    2. Customer Success & Project Governance
    • Leading steering meetings with clients
    • Advising on pedagogical choices and strategic directions
    • Monitoring client satisfaction and identifying additional needs (upsell)

    3. Structuring the Quality Assurance (QA) function
    • Defining quality criteria applicable to deliverables (pedagogical, graphical, functional, technical)
    • Managing acceptance testing campaigns and monitoring fixes until final validation
    • Internal training of teams on quality standards
    • Deliverable: creation of reusable design materials (templates, best practice guides)

    4. Development of the Digital Accessibility offering
    • Client consulting on RGAA/WCAG compliant content design
    • Building a network of partners (design, production, audit)
    • Deliverable: co-authoring a white paper on Digital Learning accessibility

    5. Instructional Design
    • Analysis of technical/regulatory source material
    • Leading design workshops with subject matter experts
    • Writing synopses and storyboards
    Project Management QA testing Customer Satisfaction Instructional Design Training
  • Learning Tribes - Acticall Group
    Digital Learning Project Manager
    EDUCATION AND E-LEARNING
    June 2018 - November 2020 (2 years and 5 months)
    Paris, France
    2 years of experience as a Digital Learning Project Manager at Learning Tribes, the digital training division of the Acticall group, for major clients in the retail, finance, and public sectors.

    Clients supported: Sitel / Acticall / Foundever, Sanofi, Cofidis, ENI, Galeries Lafayette, BHV Marais, Sephora, Accor, APHP

    Missions performed

    1. Digital learning project management
    • Developing schedules and planning resources
    • Monitoring training project budgets
    2. Instructional Design
    • Analyzing source material provided by clients
    • Leading design workshops with subject matter experts
    • Deliverable: pedagogical design documents (synopses, storyboards)
    3. Multimedia production
    • Recommendations on formats suited to client needs (video, e-learning, graphics)
    • Managing the development of multimedia resources
    • Deliverable: creating content directly using authoring tools and LMS
    4. Quality control
    • Writing test plans
    • Functional and technical testing of deliverables before deployment
    5. Customer Success & user support
    • Onboarding and training users on the LMS
    • User support and client assistance from implementation to operation
    • Writing product documentation, training materials
    Quality Control Project Management Instructional Design Customer Satisfaction User Support

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Education

  • Master's in Media Engineering for Education
    University of Poitiers
    2014
    Master Infocom, Ingénierie des Médias pour l'Education
  • Bachelor's in Applied Foreign Languages (English, Chinese, Korean) - Asia Pacific Cultures & International Business
    University of La Rochelle
    2009
    Anglais appliqué aux affaires, Chinois appliqué aux affaires, Coréen, Linguistique, Études des civilisations des aires culturelles de l'Asie-Pacifique, Droit privé, Droit public, Droit des affaires, Droit des contrats.

Skill set

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