Freelancer profile translated to English.

Description

YOU

Leading a project, a team, or a company, you want:

Better visibility into your business to facilitate strategic decision-making.

A customer-centric culture that sets you apart from your competitors.

A loyal, efficient, and involved team in your project.

... to see changes within your business.

I am an engineer and at 34 years old, I co-managed a startup that grew from 5 to 50 employees in 5 years.

As head of customer relations, I established operational procedures (customer relations, 24/7 call center, internal communication), developed the company strategy, managed development projects, and improved business performance.

For 10 years, I supported change for 35 people by uniting individuals around common goals.

Passionate about adventure and curious about new discoveries, I cycled across 3 continents with my family for 1 year. This sharpened my taste for challenges!

I can bring you my expertise and solutions!

Entrepreneurship and management are issues I know well, which is why I offer my services to help you achieve your ambitions.

More than advice, I will guide you in implementing concrete actions.

EXAMPLE MISSIONS

- Implementation of a business management tool

- Improve your procedures and internal communication by valuing your employees' talents

- Improve communication between managers and their employees

- Increase your team's customer focus through a review of your customer journey and internal organization

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Bazile Telecom
Director of Customer Relations
TELECOMMUNICATIONS
September 2007 - December 2015 (8 years and 4 months)
Aix-en-Provence, France
- Commercial activity and customer relations
-- Development and implementation of customer strategy
-- Ethical and transparent customer positioning
-- Development of customer culture
-- Monitoring of customer satisfaction indicators
-- Management of loyalty actions
-- Implementation of customer procedures
-- Management of the 24/7 emergency intervention call center

- B2B Business Development (2013 - 2016)
-- Prospecting new partners
-- Establishment and application of partnerships
-- Participation in conferences
-- Trade shows

- Human Resources Management (2013 - 2016)
-- Implementation of HR processes
-- Development of communication tools
-- Team animation
-- Support for managers

- Management of teams and managers (25 people)
-- Support for customer service teams with care
-- Use of collaborative management methods
-- Establishment of a positive and dynamic work environment
-- Recruitment of operational teams

- Activity monitoring and project management in a high-growth context
-- Implementation and improvement of processes
-- Adaptation of work tools to strategic changes and growth (custom, open-source solutions)
-- Development of dashboards and activity monitoring
Team Management Change Management Business Strategy Positioning Strategy Customer Relations Customer Culture Caring Management Emotional Intelligence