Freelancer profile translated to English.
Back to original languageAbout Charlotte
🎸 Hello, I am a UX designer specializing in user research and the CRO approach (some call it Customer Experience...).
🎯 It's never easy to find the balance between user satisfaction and company performance! With tools like Testapic, Content Square, GetFeedback (or old-fashioned without tools, but with users :), I can join your data/insight and performance/voice of the customer teams to contribute to the continuous optimization of your products and services.
📊 I recently had the opportunity to join the Data teams at Galeries Lafayette and Carrefour where I contributed to:
- Implementing and utilizing customer experience performance monitoring tools (e.g., GetFeedback, Content Square, Testapic)
- Proactively identifying opportunities for improving customer experience and supporting product management teams in implementation
- Contributing to the management and prioritization of the testing roadmap
- Identifying appropriate testing methodologies for each user research need
- Conducting quantitative and qualitative user research to identify and understand performance drivers and propose solutions
- Presenting data to product teams in the form of periodic reports and monthly summaries
French
Native or bilingual
Can work on-site
Saint-Céré (up to 50km), Paris (up to 50km)
Experience
- Carrefour OneCX Manager Web & AppRETAIL (LARGE RETAILERS)September 2022 - March 2023 (7 months)- Implement and utilize customer experience performance monitoring tools (e.g., GetFeedback, Content Square) for France (80%) and group countries (20%).- Proactively identify opportunities for improving customer experience and support product management teams in France and the Group in implementation.- Contribute to the management and prioritization of the testing roadmap.- Identify appropriate testing methodologies for each user research need.- Conduct quantitative and qualitative user research to identify and understand performance drivers and propose solutions.
- Galeries Lafayette
On Malt
UX Research and continuous optimizationJanuary 2022 - May 2022 (4 months)télétravailUser research for continuous optimization of Galeries Lafayette's digital interfaces.User studies: scoping, organization, implementation, analysis, and recommendationsQuali/quanti studies with the web analytics team (quantitative/qualitative A/B tests - User testing vs. GA and Content Square data) - 44 Galeries LafayetteUX researchJanuary 2021 - March 2021 (3 months)Paris, FranceWithin the Insight and Performance team at Galeries Lafayette:Scoping, organization, implementation, analysis, and recommendations for qualitative user studies (interviews, surveys, user tests, qualitative A/B tests...) in collaboration with the web analytics team (qualitative data from Testapic and quantitative data via Content Square)
Reviews
El Mustapha
44 Galeries Lafayette
Reviewed on 10/4/2021
Eleonora
44 Galeries Lafayette
Reviewed on 6/30/2021
Recommendations
Be the first to recommend Charlotte
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- Non-violent CommunicationPeace factory2019La Communication Non Violente (CNV) : C’est d’abord une invitation à reconsidérer notre façon de nous exprimer, d’écouter et d’entrer en relation. Il s’agit d’un processus de communication pragmatique et efficace, qui permet d’être clair, cohérent et congruent dans la communication, tout en étant ouvert et dans la compréhension de l’autre. > Cette approche favorise la coopération et la résolution de conflits.
- Holacracy PractitionerIgi Partners2018Formation sur la pratique de la posture de facilitateur en holacracy. Voici une citation tirée du site iGi Partners pour mieux comprendre : "Holacracy apporte à toute l'entreprise la structure et les règles du jeu requises pour la rendre agile, rapide et fluide (...), cela crée plus de liens entre les individus qui forment une vrai équipe "pro" dans laquelle chacun connait son rôle (...), tout devient plus facile et plus net" Thierry Girard, President d'Antonutti Delmas