Freelancer profile translated to English.

Description

🚀 Customer Relationship Specialist – Over 7 years of experience!

Passionate about customer experience,I help you transform every interaction into a moment of satisfaction**. With **7 years of experiencein thebanking and real estatesectors, I have built strong and lasting relationships with my clients by managing their requests proactively and efficiently.

🌟 My priority? Customer satisfaction, always!

Whether for complaints, managing a client portfolio, or simply to improve your service experience, **I place the customer at the center of every action**. My expertise lies in the art of listening, responsiveness, and anticipating needs.

🎯 What I can bring you :

💬 Proactive complaint management : I master the art of handling delicate situations through personalized and effective follow-up, which strengthens customer trust and loyalty.

🤝 Tailor-made support : Each client is unique, and I ensure that each interaction is adapted to their specific expectations.

📊 Client portfolio management: By taking care of each client, I ensure their satisfaction, while identifying opportunities for improvement and upselling to increase their value.

⚙️ Challenge of Structuring and Optimizing Customer Management Tools

I am ready to take on the challenge of structuring and optimizing your customer management tools and processes. Although I haven't deployed these systems directly yet, my in-depth experience in using ticketing platforms allows me to effectively support you in their implementation and optimization!

Together, we can not onlyimprove your customer servicebut also create positive and unforgettable experiences.

👉 Ready to boost your customer satisfaction? Contact me and let's team up to achieve your goals! 💬😊

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Bordeaux (up to 30km)

Koregraf
Analyst (Permanent Contract)
BANKING AND INSURANCE
September 2022 - September 2024 (2 years)
Bordeaux, France
📊 Business Audits : Conducting financial, technical, and commercial analyses to ensure the viability of real estate projects.

🤝 Proactive Customer Relationship Management : Regular follow-up of real estate projects and handling of after-sales service, ensuring smooth communication with clients by keeping them informed of construction progress.

📄 Strategic Preparation : Preparation of documents for the committee and implementation of strategies for fundraising, ensuring transparent and attractive customer support.
Customer Relations Loyalty Customer Follow-up Team Coordination
Nexity
Program Manager Assistant / Land Developer (Internship)
REAL ESTATE
November 2021 - April 2022 (5 months)
🏗️ Real Estate Operations Planning : Participation in cost, quality, and deadline management.

📦 Operations Monitoring : Control and monitoring of stages from reception to delivery, offering quality service and personalized support to clients.

🔗 Operations Setup : Partnership to ensure clear support and communication throughout the process.
Crédit Agricole d'Aquitaine
Sales Advisor (Permanent Contract)
BANKING AND INSURANCE
December 2017 - March 2020 (2 years and 3 months)
💼 Client Portfolio Management : Constant commitment to customer satisfaction, with personalized advice according to specific needs.

🛍️ Sales of Products and Services : Ensuring effective follow-up of requests and complaints, fostering a positive customer experience.

🔍 Proactive Needs Analysis : Anticipating requests to offer tailored solutions, strengthening customer loyalty.

🌟 Responsive After-Sales Service : Transforming delicate situations into loyalty-building opportunities.

👩‍🏫 Training and Support : Onboarding and training of new arrivals for effective team dynamics.

📈 Performance Monitoring : Regular analysis of customer satisfaction indicators to identify areas for improvement.
Customer Service Front Office After-Sales Service Management Customer Satisfaction Customer Loyalty

Check out Charlotte's experience

Johanne

L'échancrée

Reviewed on 11/14/2024

I am delighted to have collaborated with Charlotte. Our company is new to the market, and we want impeccable customer service. Charlotte has transformed our customer approach. She knows how to listen, she is responsive, and every interaction becomes a positive moment. She is proactive and very comfortable with modern tools, especially those integrating AI, and she brings real added value to our digitalization efforts. Thanks to her curiosity and experience, she knows how to get the best out of these technologies to optimize customer management and improve our processes. She even shared tips with us that will be very useful in our daily operations. Her approach allows us to streamline our work and increase our efficiency. In short, if you are looking for someone to boost your customer satisfaction and authentically improve the customer experience, Charlotte is the person you need! I can only recommend her 100%. Thank you, we look forward to seeing you again for our next assignments!