About Charlotte
German
Native or bilingual
Spanish
Native or bilingual
French
Fluent
English
Native or bilingual
Experience
- Customer Support Lastminute.comVirtual AssistantMay 2021 - May 2022 (1 year)Madrid, Spain• Provided remote assistance to customers regarding travel adjustments, urgent itinerary changes, and conflict resolution.• Handled customer inquiries and emergency issues via email and phone in French, English, German, and Spanish.• Assisted clients with last-minute travel modifications, booking alterations, and troubleshooting travel-related concerns.
- AUCHAN RETAIL INTERNATIONALProject Executive Assistant - Digital transformation - communication -RPMay 2017 - May 2021 (4 years and 1 month)Luxembourg, Luxembourg• Provided high-level executive support to the Project Director Cloche d'Or, managing calendars, travel logistics, and strategic communication.• Organized Board Meetings and CODIR, ensuring seamless execution of internal and external events.• Managed office administration, including vendor relations, procurement, and financial documentation.• Oversaw budget tracking,responsible for the financial and contractual management, as well as invoicing, in collaboration with the managing director.• Statistical reporting, and KPI monitoring for ongoing projects, Prepare budgets and fee forecast, be• Coordinated global administrative support for a team of 30 consultants, handling travel, expenses, and follow up on operational needs.NB:Senior Executive Assistant with over 10 years of experience supporting C-level executives and leadership teams in international finance, private equity, and European institutions.
- European Investment BankSenior Executive Assistant | Office Manager-MonitoringOctober 2011 - December 2016 (5 years and 3 months)Luxembourg, LuxembourgSenior Executive Assistant | Office Manager-Monitoring-LATAM-Risk Management (Hybrid)• Executive Assistant to the Directors, team administrators and other Directorates.• Provided full executive support, including meeting coordination, document preparation, and correspondence handling.• Managed financial oversight tasks, including bank statement reconciliation, budget forecasts, and invoicing.• Assisted with compliance processes, ensuring regulatory adherence in financial transactions.• Scanning, archiving, filing, and updating internal databases for contract and financial records.• Coordinated travel, visa applications, security clearances, and legal documentation processing.Provided full executive support, including time-sensitive travel coordination for high-profile missions across Europe, US, Africa, ACP, FEMIP, LATAM, and Asia.Coordinated interdepartmental operations, ensuring efficiency and alignment with organizational priorities.Coordinated office management, procurement, and interdepartmental communication.Acted as Loan Officer Backup when required & Monitoring Officer for LATAM, assisting with financial oversight and project tracking.Disbursements check backup• Assisted with HR-related processes, including onboarding and training logistics.
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Education
- BTS Marketing & International TradeLTECG,BTS Marketing & International Trade
- Bachelor of Arts in CommunicationIHECSBachelor in Applied Communication