Freelancer profile translated to English.

Description

With 15 years of experience in administrative and organizational management, I now support companies in structuring their management, optimizing their processes, and saving them time.

🔹 Administrative & Organizational Management: Invoicing, reminders, accounting follow-up, agenda and meeting management for COMEX / CODIR members, team coordination, emergency management.

🔹 Optimization & Digitalization: digitalization and simplification of processes, workflow optimization, document management.

🔹 Client Relations & Support: team management, management of client emails and requests (VIP included), organization of events and webinars, client follow-up and service provider coordination.

🔹 Project Management & Coordination: Steering of strategic projects, drafting and monitoring of calls for tenders, decision support, reporting, change management using agile methods.

🌟 WHAT I BRING YOU

A fluid and optimized organization to free your mind

Efficient management of your administrative tasks and client relations

Tools and solutions to improve your productivity

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

JAU’FRAIS
Administrative, Legal, HR, Commercial, and Communication Support - Family Project
RETAIL (SMALL BUSINESS)
March 2024 - Today (2 years and 3 months)
Delegation of all administrative, HR, legal, accounting, and tax tasks from the manager.
Management of social media, communication, and marketing campaigns to increase brand awareness.
Administrative Management Corporate Taxation Human Resources Project Management Accounting
SWEN CP
Client Solutions Manager
January 2021 - January 2024 (3 years and 1 month)
Paris, France
Management of the department through 3 main areas: customer service, client regulations, project management & data analysis.
Optimization of tools to improve customer experience.
Automation and request tracking to enhance service quality.
Project Management Team Management Customer Service Product Owner Customer Loyalty
SWEN CP
Business Development Officer
January 2017 - January 2021 (4 years)
Paris, France
Implementation of new processes and tools to optimize customer service.
Development of a service platform.
Organization of calls for tenders and preparation of strategic materials.
Operational Process Optimization Customer Service Bid Management Administrative and Financial Management Event Management