Freelancer profile translated to English.
Back to original languageAbout Charlotte
Passionate aboutCustomer Experience**, I am convinced that **User Research must serve Product teams**. Research insights should be used to **feed Product roadmapsso that research iseffective**, **traceable**, and **profitable**. I have notably worked on the creation of **Product Atomic Researchto include prioritized insights within Product roadmaps.
My role is tocombine business needs and user/customer needsto create **memorable experiences**, and **high conversion rates**.
Feel free to contact me or visit my portfolio ** for more information on some of the projects I have worked on.
French
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Can work on-site
Lyon (up to 50km)
Experience
- Proton l TélétravailSenior UX ResearcherTECHJanuary 2022 - January 2024 (2 years)Lyon, France
- **ResearchOps**: reducing user recruitment and research setup/execution/analysis times through the creation and automation of user research processes.
- **Proton VPN**: increasing ProtonVPN conversion rates through moderated and unmoderated tests (user tests, concept testing, click testing, copy testing).
- **Proton B2B**: creating the B2B offering by conducting user research (desk research, workshops, user interviews, and questionnaires) to define and prioritize B2B features for each product.
- **UX Research Training**: increasing the number of user tests conducted by Product Designers through practical training and the implementation of templates for optimized setup, execution, and analysis.
- LiviSenior UX ResearcherHEALTH AND WELLNESSMarch 2022 - August 2022 (6 months)Lyon, France
- **Product Atomic Research**: feeding Product roadmaps with insights from user research through the creation of Product Atomic Research on Notion, allowing for insight prioritization by Product.
- **General Practitioner Customer Journey Map**: creating and documenting the Customer Journey map for general practitioners through user interviews and a questionnaire to identify and prioritize friction points and integrate them into the product roadmap.
- **Patient Customer Journey Map**: creating and documenting the Customer Journey map for patients through user interviews and a questionnaire to identify and prioritize friction points and integrate them into the product roadmap.
- **ResearchOps**: optimizing the time and number of user studies through the documentation of user research processes (GDPR, templates per research type, user recruitment, tools, training)
- **UX Training**: increasing the number of unbiased interviews conducted by Product Managers through theoretical and practical training on user recruitment, defining interview guides, conducting user interviews, and analyzing results.
- DEVOTEAMUX ResearcherDIGITAL AND ITMay 2021 - March 2022 (11 months)Lyon, France
- **UX Research**: responsible for qualitative studies (Diary study, Focus Group, interviews)
- **Audit and consulting**: supporting our clients on digital transformation and positioning projects (UX audit, benchmarks, SWOT, internal interviews, co-creation workshops)
- **Training**: raising awareness and providing UX and UX Research training to our clients' Product and Marketing teams
- **Clients**: Google, BNP Paribas, Rexel, Otsuka pharmaceuticals, Point P, Jules, Bold Insights, L'Occitane en Provence
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Education
- Master of ManagementSup de Co Montpellier2015Master en Management Spécialisation Marketing
- Bachelor's degree in Business AdministrationUniversidad del Rosario,2013Licence en Administrations des entreprises
Certifications
- UX-PM2UX Alliance2021