Freelancer profile translated to English.
Back to original languageAbout Charlotte
Product designer for over 4 years, I enjoy tackling complex subjects, highlighting user problems, and solving them collaboratively by providing the most optimal solution for both users and the business. I am also attentive to projects that consider digital accessibility for everyone.
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- pass CultureProduct DesignerCULTUREJanuary 2020 - January 2024 (4 years)Paris, FranceAs part of the development of the 4 products of the Pass Culture (3 B2B, 1 B2C) aimed at over 3 million users:- Worked in a squad, in a duo with a PM and 4 developers (2 front-end, 2 back-end)- Interviewed over a hundred users in the field and established a research repository to facilitate project scoping- Facilitated various workshops (personas, empathy maps, proto-user journeys, brainstorming, card sorting, crazy 8s, 6 to 1, wireframing, opportunity trees...)- Created wireframes, prototypes, and conducted user testing to validate solution relevance and produce mockups- Tested concepts through fake door tests and A/B testing- Maintained the Design System and created components- Monitored impact with the data team and through in-app surveys- Led cross-squad projects (e.g., ergonomic redesign of the B2C interface)- Actively participated in the development of the Design team (recruitment)
- pass CultureProduct ResearcherCULTURESeptember 2019 - September 2020 (1 year)Paris, France- Conducted studies on 18-20 year olds (interviews, quantitative surveys, technological watch) regularly shared internally- Prototyped concepts and conducted user testing with Power Users
- pass CultureUser Support OfficerCULTUREFebruary 2019 - August 2019 (6 months)Paris, France- Handled user requests via email and phone- Weekly reporting to internal teams- Automated responses via Front and created FAQ articles
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Education
- Product Designer AdvancedThe Design Crew2022Cours tous les samedis avec des designers seniors de chez Alan, Trainline, Malt, Lydia, Algolia...
- Master 2 Digital Project Manager & UX ManagerLes Gobelins202016/20 - Mémoire réalisé sur "Comment onboarder au mieux les utilisateurs ?".