Freelancer profile translated to English.

Description

My name is Charlotte BARTHOMEUF, an independent administrative assistant. I leverage my 6 years of experience in administrative management and organization. Specializing in supporting artisans and very small businesses (TPEs), I handle quotes, invoicing, orders, after-sales service (SAV) file tracking, supplier management, and administrative organization.

Passionate about sports, I enjoy dynamic environments where reactivity, organization, and clear communication are essential. I place great importance on meticulous, efficient work and quality follow-up.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Marc Pulon Electromenager
Head of After-Sales Service
RETAIL (LARGE RETAILERS)
January 2023 - Today (3 years and 6 months)
Bordeaux, France
Head of After-Sales Service with nearly 3 years of experience in the home appliance sector. Responsible for the administrative and operational management of after-sales service, I prepare quotes, handle invoicing, track customer and supplier orders, and manage inventory. I organize the technicians' schedules, ensure client file tracking, and coordinate interventions. I participate in meetings with sales representatives, manage supplier relations, and ensure the smooth operation of the store, including product labeling and updates. I also handle telephone reception, process customer requests, and all administrative tasks related to after-sales service.
After-Sales Service Management Quotes and Invoicing Stock Status Email Management Strategic Planning
CB Gestion
Administrative Assistant
CIVIL ENGINEERING
October 2020 - Today (5 years and 9 months)
Independent administrative assistant, I support artisans and very small businesses (TPEs) in managing their administrative tasks so they can focus fully on their business.

With nearly 6 years of experience in the home appliance sector as Head of After-Sales Service, I am proficient in administrative management, client file tracking, invoicing, quotes, supplier orders, after-sales service tracking, and preparing documents for the accountant.

My services include:

Creation of quotes and invoices
Client follow-ups
Daily administrative management
Tracking of supplier order disputes and complaints
After-sales service management
Filing and document organization

Meticulous, organized, and responsive, I work remotely using digital tools to offer reliable, flexible, and personalized support.

My goal is to simplify the daily lives of business owners by saving them time and ensuring high-quality administrative follow-up.