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Charlotte ArdaensCA

Charlotte Ardaens

Senior Data Analyst

€600/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Charlotte

Senior Data Analyst with over 15 years of experience in financial data and BI. I help companies structure, validate, and leverage their data for effective performance management. Specializing in reporting, data quality, and business analysis, I work closely with finance, sales, and IT teams.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Babilou
    CRM and BI Business Analyst
    HEALTH AND WELLNESS
    January 2022 - October 2025 (3 years and 9 months)
    Bois-Colombes, France
    Analysis and exploitation of billing data for commercial performance management and decision support (reporting, indicators, ad hoc analyses). Design and maintenance of CRM (Salesforce) reports for business teams and management. Data & functional support for business teams: needs qualification, incident analysis, resolution coordination, and continuous improvement of data usage. Participation in BI projects in Agile mode: functional testing, non-regression testing, data validation, and deployment support. Functional referent for the internal "Crèche Quality" tool: campaign setup for labeling, audit monitoring, quality data exploitation.
  • Dental Monitoring
    International Finance Analyst
    HEALTH AND WELLNESS
    March 2021 - September 2021 (6 months)
    Paris, France
    Management of monthly billing and revenue analysis. Management of the direct debit and collection process. Analysis of new clients.
  • SITA
    Senior Billing Analyst
    AVIATION AND AEROSPACE
    May 2004 - October 2019 (15 years and 5 months)
    Neuilly-sur-Seine, France
    Billing Data Analysis & Management:Supervision and analysis of the complete billing cycle (60 products, $45M annual revenue, 2,000 clients) with a strong focus on data reliability and deadline adherence. Revenue analysis and data consistency checks for the IP VPN product ($8M/month, 450 clients). Production of operational and financial reports for performance monitoring and anomaly identification.Data Quality & Systems:Daily coordination with IT teams (Mindtree – Bangalore) on data flows, priorities, and incident resolution impacting billing. Generation and evolution of PDF invoices via InDesign/XML: data structuring, template validation, and partial process automation. Implementation of specific billing solutions for major European accounts (Air France, British Airways, Eurocontrol).Management & Coordination:Supervision of a team of 7 Billing Analysts for the billing of aeronautical telecom services. Management of operational incidents: impact analysis, monthly reporting, definition, and implementation of short and long-term corrective actions.

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Education

  • ITIL® v3 AGILE
    ITIL® v3 AGILE
  • Data analytics
    IRONHACK
    2020
    Data analytics

Skill set

Categories