About Charlotte
French
Native or bilingual
English
Fluent
Experience
- BabilouCRM and BI Business AnalystHEALTH AND WELLNESSJanuary 2022 - October 2025 (3 years and 9 months)Bois-Colombes, FranceAnalysis and exploitation of billing data for commercial performance management and decision support (reporting, indicators, ad hoc analyses). Design and maintenance of CRM (Salesforce) reports for business teams and management. Data & functional support for business teams: needs qualification, incident analysis, resolution coordination, and continuous improvement of data usage. Participation in BI projects in Agile mode: functional testing, non-regression testing, data validation, and deployment support. Functional referent for the internal "Crèche Quality" tool: campaign setup for labeling, audit monitoring, quality data exploitation.
- Dental MonitoringInternational Finance AnalystHEALTH AND WELLNESSMarch 2021 - September 2021 (6 months)Paris, FranceManagement of monthly billing and revenue analysis. Management of the direct debit and collection process. Analysis of new clients.
- SITASenior Billing AnalystAVIATION AND AEROSPACEMay 2004 - October 2019 (15 years and 5 months)Neuilly-sur-Seine, FranceBilling Data Analysis & Management:Supervision and analysis of the complete billing cycle (60 products, $45M annual revenue, 2,000 clients) with a strong focus on data reliability and deadline adherence. Revenue analysis and data consistency checks for the IP VPN product ($8M/month, 450 clients). Production of operational and financial reports for performance monitoring and anomaly identification.Data Quality & Systems:Daily coordination with IT teams (Mindtree – Bangalore) on data flows, priorities, and incident resolution impacting billing. Generation and evolution of PDF invoices via InDesign/XML: data structuring, template validation, and partial process automation. Implementation of specific billing solutions for major European accounts (Air France, British Airways, Eurocontrol).Management & Coordination:Supervision of a team of 7 Billing Analysts for the billing of aeronautical telecom services. Management of operational incidents: impact analysis, monthly reporting, definition, and implementation of short and long-term corrective actions.
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Education
- ITIL® v3 AGILEITIL® v3 AGILE
- Data analyticsIRONHACK2020Data analytics