Freelancer profile translated to English.
Back to original languageAbout Charline
Hello,
My name is Charline :)
Did you know that 71% of users/consumers are likely to recommend your brand or company to others if they have had a positive customer experience on social media?
You have every interest in investing in customer care ;) Freelance since 2018, I offer to take care of customer service / after-sales service on your social networks:
- Responding to customer requests and complaints
- Directing them to the appropriate contacts
- Activity reporting
- Monitoring of various social networks
- Tracking e-reputation and message tone
- Alerts in case of image risk
- Moderation and responses on review sites
The goal is to provide customers with a quick and personalized response.
With an ASCOM title, I can also assist with administrative tasks:
- Transcription of audio/video files (85 words per minute)
- Administrative and commercial data entry
- Document drafting
- Proofreading
- English > French translation
Responsive and organized, I am at your disposal to carry out your various missions while respecting your requirements.
See you soon!
Charline
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- SézaneCommunity ManagerSOCIAL NETWORKSJanuary 2019 - July 2020 (1 year and 6 months)- Moderation of comments and private messages on Instagram, Twitter, and Facebook- Customer advice and after-sales service on social networks- Monitoring
- (particulier)TranslatorPUBLISHINGSeptember 2017 - June 2018 (9 months)Brive-la-Gaillarde, France- Translation of an autobiography from English to French- Text layout- Home office
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Education
- Baccalauréat ST2SCNED2014Sciences et Technologies de la Santé et du Social
- ASCOM TitleCNED2017Assistante d'Administration Commerciale et de Communication