About Charline
French
Native or bilingual
Experience
- CharlineRoyerOnline Business Manager (OBM) - Executive Right-hand manCONSULTING AND AUDITSJanuary 2025 - Today (1 year and 5 months)I help business coaches and trainers structure and automate their business by improving organization and optimizing time to scale their activity sustainably and predictably.🚀 Ability to structure, organize, and simplify operations so my clients can focus on their growth.✔️ Project Management & Organization: Planning, tracking, and coordination to streamline operations.✔️ Process Optimization & Automation: Implementing digital tools to save time (CRM, email automation, training platforms...). ✔️ Digital & Marketing Strategy: Improving conversion funnels, managing launches, and tracking KPIs.✔️ Customer Experience & Community Management: Structuring offers, customer support, and platform engagement.
- Charline Royer NaturopathieNaturopath specializing in chronic digestive disordersHEALTH AND WELLNESSJuly 2018 - December 2024 (6 years and 5 months)👉 Development and management of an online business- Creation and structuring of a 100% digital business, with management of processes, tools, and automations.- Management of multiple communication channels: YouTube (36K subscribers), Instagram, email marketing.- Development and sale of an online training program (from conception to sales automation).👉 Digital Marketing & Communication- Content production and distribution: creating videos, live sessions, interviews, and reels to build an engaged audience.- Implementation of conversion strategies to turn prospects into clients (sales funnels, webinars, lead magnets).- Use of digital tools: Learnybox, email automation, CRM, community management👉 Project Management & Customer Relations- Planning and management of product/service launches.- Customer support & user experience: follow-up of training participants, analysis of feedback to improve the offer.- Collaboration with partnersSkills:Customer Experience · Process Optimization · Project Management · Customer SatisfactionYouTube Channel: 36k subscribers:https://www.youtube.com/c/CharlineRoyerNaturopathie
- PROTECTION 24Quality ManagerBANKING AND INSURANCEDecember 2007 - June 2017 (9 years and 6 months)Blois, France🔷 Audit and compliance management: implementation and monitoring of quality indicators, management of internal and external audits.🔷 Training & Awareness: supporting teams and management to embed a sustainable quality culture.🔷 Strategic Coordination: managing the executive committee to structure and deploy a quality system aligned with business objectives.🔷 ISO 9001:2015 Certification: obtaining and maintaining certification, ensuring a high-performing management system compliant with international standards.Skills: Continuous Improvement, Customer Experience, Process Optimization, Audit, Internal Communication, Project Management, Customer Satisfaction, Risk Management, Management, Process Improvement
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Education
- MASTER 2 - QUALITY MANAGEMENTSUP DE V2024
- PROFESSIONAL BACHELOR'S DEGREE IN QUALITY MANAGEMENTIUT EVRY VAL D'ESSONNE2022