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Charline LefèvreCL

Charline Lefèvre

Team Management Consultant

€600/day
Compiègne, FR
8-15 years
Team Management
Performance Management
Continuous Improvement
Coaching
Contact Center

Average response time: 1 hour

Freelancer profile translated to English.
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About Charline

Operational manager for 9 years, I support companies in optimizing their teams and performance. I focus on management structuring, KPI improvement, and skills development for field teams.

My interventions deliver concrete results: +12% performance in 1 year, 90% service quality, 75% of the team achieving objectives, and deployment of an operational international team in 3 months.

I work on short or long-term assignments, in person or remotely.

  • French

    Native or bilingual

Can work on-site
Compiègne (up to 50km)

Experience

  • Concentrix - Projet : Suez Recouvrement
    Account Leader
    March 2022 - April 2026 (4 years and 1 month)
    Project: Suez Debt Collection.

    Global management of the client account and leadership of a team of 15 advisors. Daily monitoring of strategic KPIs (quality control, statistics, efficiency). Support for the client in process optimization. Transversal management: Coordination with the campaign manager, technicians, and data analysts. Training, skills development, and individual follow-up of employees. Leading weekly production committees and quarterly steering committees. Financial management and project budget monitoring (production hours, invoicing, profitability). Recruitment and training of new employees. Tutor for future managers.

    Key results:
    Team Management KPI Management Budget Management Training and Coaching Customer Relationship Management
  • Concentrix - Projets : FDJ, Suez service client et BordeauxMétropole
    Operations Manager
    September 2017 - March 2022 (4 years and 6 months)
    Projects: La Française Des Jeux, Suez Eau SC, Bordeaux Métropole.

    Operational management of 20 to 25 customer advisors. Deployment of action plans: strengthening productivity and quality. Daily support for advisors: coaching, active communication. Flow management (chat, email, calls). Continuous improvement of internal procedures in collaboration with support functions.
    Service Quality Operations Management Coaching Flow Management Continuous Improvement

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Education

  • Baccalauréat (High School Diploma)
    STG
    2013
    Baccalauréat
  • Higher National Diploma in Commercial Unit Management
    2015
    Brevet de Technicien Supérieur Mangement des Unités Commerciales
Check out Charline's education

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