Charles Santi

Assistant to the General Project Owner for a CRM redesign program. The program consists of a central project (migration of our CRM to the Salesforce solution) and numerous related projects (modifications of interfaces, peripheral applications, applications attached to our old CRM). The initial schedule extends over 2 years (+1 year for requirements gathering). Numerous stakeholders interact with the General Project Owner: Salesforce publisher, CGI integrator, Testing team, current CRM team, Data Migration team, Document Management System, Billing team, Marketing team, Claims/Solicitation team, APRR infrastructure, APRR network, APRR office automation, APRR operations...

General Project Owner for the project. Coordination of technical teams from the IT Department: Infrastructure Team, Network Team, Operations Team, Office Automation Team, Software Team, Digital Team. Project monitoring. Implementation of the architecture. Management of various deliverables (Hardware, Software, Organizational Chart). Monitoring of projects related to convergence (FRAUDE, CABESTAN) and the new customer brand (NP6). Analysis, Writing, Coordination, Adaptation, Decision-making. OWI Project (Intelligent Form and MAILBOT) – Digital Handwritten Signature Project

Lead for the central project application: CRM. Monitoring of anomalies with the TMA and leading developments with the external development team. Monitoring of projects related to convergence (FRAUDE, CABESTAN) and the new customer brand (NP6). Writing, development, monitoring, prioritization, and decision support. AGATE Project – MANGO Project – NP6 Project