Freelancer profile translated to English.

Description

Consultant and product owner with solid experience on the ServiceNow platform.

My adaptability and autonomy allow me to evolve in very varied environments.

I want to move towards projects implementing ServiceNow modules (ITSM, HRSD, SAM). But also towards maintenance projects on these same tools.

Looking forward to discussing with you

Industry field of expertise

Languages

English
Fluent
French
Native or bilingual
Spanish
Conversational

Workplace preferences

Remote only

Primarily works remotely

Europ Assistance
Product Owner ServiceNow
TRAVEL AND TOURISM
June 2023 - Today (3 years)
Paris, France
Product Owner on a project to implement the new dedicated ServiceNow instance (ITSM, CSM) as well as the migration of the infrastructure scope

Responsibilities:

- Setting up integrations with related tools
- Writing, validating and testing user stories
- Backlog and sprint management
- Facilitation of agile ceremonies
- Support in writing functional and technical documentation

Result:

New instance deployed with ITSM and CSM modules. Infra scope migrated to the new instance
Danone SA
Consultant ServiceNow
AGRICULTURE
December 2022 - April 2023 (5 months)
Paris, France
ServiceNow Consultant within the continuous improvement service (CSI)

Responsibilities:

- Identification, framing and implementation of platform improvement actions
- Gathering requirements and analyzing IT processes in place
- Coordination of ServiceNow support (Qualification of evolutions and processing of tickets)

Result:
RUN
Pôle emploi
Business Analyst ServiceNow
PUBLIC SECTOR
January 2022 - July 2022 (6 months)
Paris, France
Business analyst for a project to implement business and HRSD services

Responsibilities:
- Gathering and understanding business needs from national management
- Facilitation of functional workshops
- Writing user stories
- Monitoring developments and functional tests

Result:

New ESM and HR portal deployed for all job center employees
ServiceNow ITSM Business analysis Practice of the Agile SCRUM Method