About Charles
French
Native or bilingual
English
Native or bilingual
Russian
Fluent
Experience
- arval tradingSales DirectorAUTOMOBILEDecember 2019 - Today (6 years and 6 months)Annecy, FranceDirected global sales strategies and client relationship B2B with a team of 30 employees- Clarify the strategy of the company with a focus on competitiveness, customer relationship and confidence. Increased the value of the multi-side platform (MotorTrade) from 21Mln to 42Mln€- mplement change management in sales department (new organization client centric using KAZAN, new job description) – Net Promoter Employee +60 and +20% of efficiency per head- Develop sales team with training and coaching sessions for each managers to unlock their full potential to improve their efficiency by 20%- Launch project of auction theory in collaboration with university of Lyon to improve quality/efficiency of sales (+40% of additional Net Banking Income) and + 20% of volume- Develop client satisfaction with different types of surveys to identify area of improvement (NPS from +9 to +27)- Review the marketing strategy with a focus on the brand image of the company to improve the client perception from 3,2 on 5 to 3,8 on 5- Create 3 new products with good track record on revenue generated (+250K Euro yearly)
- arvalBusiness Development ManagerBANKING AND INSURANCEJune 2016 - December 2019 (3 years and 6 months)Moscou, RussiaBusiness Team Manager (6 persons)• Development of prospects and clients portfolio• Set up strategies for each clients to increase profitability and market share (+12% growth)• Structure the department with sales processo Set new process of Agreement negotiationo Correction of process from prospect to client• Involvement in the strategy for budget 2018 and 2019o Analysis of current trends, regions, activities of prospects• Set up specific offers (sole supplier, “first in”, light OL)• Search and develop new partnership to extend prospects database
- AneraHotel Board MemberHOSPITALITYJanuary 2014 - December 2022 (9 years)Nice, FrancePresence on the hotel board
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Education
- Financial ManagementSorbonne University Paris2004Gestion financiere, gestion du risque, gestion de tresorerie. analyse du risque
Certifications
- Change ManagementHarvard Business School Online2019
- CoachingHarvard Business School Online2019