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Charles Edouard SoupaultCE

Charles Edouard Soupault

Customer Success Specialist | FR & EN

€385/day
Annecy, FR
8-15 years
Emotional Intelligence
Data Analysis & KPI
Customer Satisfaction
Conflict Management
Active Listening

Average response time: 1 hour

Freelancer profile translated to English.
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About Charles Edouard

Customer Success Specialist and certified (kare school) with 9 years of experience in data analysis, project management, and key account client relations (C-level).

With strong emotional intelligence, my goal is to have a significant business impact for each client.

Available immediately.
Consulting and Audits
Software Publishing
Digital Business Models
Private Equity
Food and Beverage

  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Annecy (up to 50km)

Experience

  • kare school
    CUSTOMER SUCCESS BOOTCAMP
    December 2025 - December 2025
    Onboarding, usage monitoring, adoption, client engagement.

    Expansion strategies (upsell, cross-sell) and renewal.

    Churn anticipation, satisfaction and loyalty techniques.

    KPI monitoring (NPS, CSAT, CES, payback, LTV, churn, NRR, etc.).

    Proficiency in office tools, CRM, ticketing.
    Data Analysis & KPI Priority Management Communication Strategy Conflict Management Project Management
  • Renou Genève
    OPERATIONS MANAGER
    RETAIL (SMALL BUSINESS)
    September 2023 - March 2025 (1 year and 6 months)
    Geneva, Switzerland
    Relations and negotiation with 20+ suppliers, conflict management.

    Contribution to managing a portfolio of key B2B accounts (C-level): renewal, upsell, cross-sell.

    Implementation of an ERP (onboarding, deployment, team training).

    Finance project management: Investment planning (400k CHF) to support growth (3 store openings, B2B, school, staffx3).

    Prospecting and retention: organization of events (open houses, inaugurations), acquisition and satisfaction of B2C / B2B clients.

    Successes: client portfolio management, ERP deployment, client satisfaction/retention
  • InPact Partners
    INVESTMENT ANALYST - JUNIOR TO SENIOR
    CONSULTING AND AUDITS
    February 2016 - August 2023 (7 years and 6 months)
    Geneva, Switzerland
    Structured analysis of +70 funds for +30 key B2B accounts (C-level), proficiency in SaaS tools (AlternativeSoft).

    Contribution to the company's growth from its inception to over $3 billion in invested capital, upsell / cross-sell, renewal.

    ESG/Impact project management: Design and deployment of ESG investment strategy, definition and KPI monitoring.

    Monitoring: KPI tracking for +30 investments; continuous alignment with client objectives and risk management.

    Management: Recruitment and training of 10 intern analysts.

    Successes: data analysis, project management, KPI monitoring, training

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Education

  • Successfully raising funds (Venture Deals)
    Réussir sa levée de fonds (Venture Deals)
  • MASTER IN
    NEOMA Business School
    2016
    MASTER EN

Skill set

Priority Management
Communication Strategy

Categories

  • Other