Freelancer profile translated to English.

Description

For over 10 years now, I have been passionately involved in the field of training within some of the most demanding Parisian Maisons😊

I am convinced that dynamism, structure, and sincere listening are the key elements for uniting and engaging teams towards change, and thus having a real impact on performance!

That's why I offer to support you in group training, individual coaching, and also in design, on all the following topics:

SOFT SKILLS

- Client Experience & Relational Excellence

- Sales & Communication Techniques

- Storytelling

- Clienteling

HARD SKILLS

- High Jewelry & Jewelry Collections

- Know-how, Craftsmanship & R&D

- Gemology: precious, semi-precious & ornamental stones

See you soon!

Charles-Edouard

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Indépendant
RETAIL CLIENT EXPERIENCE & SALES TRAINING CONSULTANT
RETAIL (SMALL BUSINESS)
February 2024 - Today (2 years and 6 months)
Paris, France
The skills I develop through training are as follows:

SOFT SKILLS
- Client Experience and Relational Excellence
- Sales and Communication Techniques
- Art of Storytelling
- Clienteling

HARD SKILLS
- High Jewelry and Jewelry
- Know-how, Craftsmanship and R&D
- History & Brand/Maison Values
- Gemology (precious / semi-precious / ornamental stones)

My areas of expertise are:

- Group training facilitation
- Individual coaching
- Performance measurement and KPI optimization
- Design of training modules
- E-learning & Blended learning
- Training strategy consulting
- Project Management
Individual coaching Training facilitation Client Experience Sales Retail
LARTISIEN (Grand Luxury Hotels)
LEARNING & DEVELOPMENT MANAGER
HOSPITALITY
March 2023 - November 2023 (8 months)
Paris, France
**Scope**: France, Philippines, Mauritius

**Objectives & challenges**: instill a training culture among operational teams (Advisors/Salespeople), transform the overall Client Experience by developing a "Client Centric" approach, support Managers in their new role as "Coach Managers"

**Expertise**: Client Experience, sales and communication techniques, Clienteling, Storytelling

**Missions**: development of an annual training strategy to achieve commercial objectives, design of fundamental training modules adapted to the company's structure, deployment of these modules through group session facilitation (in-person & remote), facilitation of individual coaching sessions and personalized follow-up

**Individual coaching**: facilitation of regular One-to-One sessions dedicated to each employee, identification of strengths and areas for improvement, positive approach and focus on "how to do even better together", role-playing, measurement of progress in collaboration with each learner
BOUCHERON
INTERNATIONAL TRAINING MANAGER
LUXURY GOODS
September 2019 - November 2022 (3 years and 2 months)
Paris, France
Scope:EMEA & US, Middle East, APAC, Japan
Expertise:Client Experience, High Jewelry Collections, Jewelry & Watchmaking, Storytelling/History/Inspiration, Gemology, Know-how, Maison Values
Strategy & Design:development of international Training strategy, management of annual global training budget, creation of training modules from A to Z, redesign/optimization of the "Onboarding" pathway, continuous enrichment of E-learning, development of pedagogical tools
Continuous operational role:deployment and facilitation of each training for all EMEA Retail boutiques (Salespeople/Managers) in in-person & remote formats + facilitation of Onboardings (3-day format) + facilitation of High Jewelry International Seminars
Transversal management:permanent cooperation with Regional Trainers, facilitation of Trainer training (TTT), co-construction of regional strategies aligned with global strategy, constant adaptation to the specificities & needs of different markets