Freelancer profile translated to English.

Description

Product manager, change manager and UX researcher, I have supported many companies in their digital transformation and the launch of new products and services. With over 10 years of experience, I have participated in numerous international strategic projects, working with stakeholders from all continents.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

The Adecco Group
Organizational Change Manager & UX researcher
HUMAN RESOURCES
March 2021 - August 2021 (6 months)
Creation and deployment of the change management strategy to support the outsourcing of the Service Desk level 1 in India (30K employees). UX research to understand employees' relationship with the service desk to help ensure a smooth transition between the old and new level 1 teams.
Change Management Change Management Change Support Organization Skills Stakeholder Management UX Research Team Management
AMADEUS
Program Change Manager
AVIATION AND AEROSPACE
June 2019 - September 2020 (1 year and 4 months)
Valbonne, France
Leading the Change management for Unify Project activities, part of the Hospitality Program.
- Defining and deploying effective change and communication management plan to Amadeus business partners.
- Leading a team of 6, which covers the integration of 35 partners. (Workstation, Office 365, Helpdesk, Security...)
Communication Change Management Agile Method Team Management Communication Strategy
La Tribune
Digital Transformation Lead
PRESS AND MEDIA
June 2018 - February 2019 (9 months)
Paris, France
Design and execution of a new customer-focused Digital strategy and new emailing strategy.
- Training courses to Editorial Department and Sales & Marketing Department.
- Leading a team of 4, which covers new website and mobile app design
- Implementation of a new business model and setting up Agile Methodologies in the organization
SEO Lead Generation CMS Agile Method E-commerce Digital Transformation