About Charles
French
Native or bilingual
English
Fluent
Experience
- XelyaCustomer Success ManagerJuly 2023 - April 2025 (1 year and 9 months)France• Increase MRR, onboarding, and customer satisfaction with the software.• Establish a mapping of options subscribed by clients to predict equipment/training needs.• Manage deployment projects for options, software migrations, infrastructure, and governmental projects.• Represent the company through webinars and at trade shows.• Train and mentor a sales representative. Result:◦ +42% ARR YoY (Average Order Value: €25)
- LABORTOIRE KALONSALES MANAGERJanuary 2022 - February 2023 (1 year and 1 month)Lannion, France• Create from scratch, develop, and adapt the positioning of Laboratoire Kalon, as well as the offer and commercial pitch.• Develop and retain clients in France and Europe.• Manage projects sold to brands. Results:◦ +44 Brands for 93 launched projects◦ +€700k ARR generated (Average Order Value: €7.5k)
- WEMOMSBUSINESS PARTNERJuly 2017 - December 2021 (4 years and 5 months)Paris, France• Evangelize the advertising market for a new commercial offer.• Develop & retain the client portfolio of WeMoms.• Optimize the prospecting processes of the sales team (pitch, outbound).• Manage 2 interns. Results:◦ +€1M ARR generated (Average Order Value: €40k)◦ +35% Recurring Brands (YoY)
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Education
- CENTRIA DOUBLE DEGREE2016CENTRIA DOUBLE DIPLOME
- SUP DE COBBA INTERNATIONAL2017SUP DE CO