About Charles
French
Native or bilingual
English
Fluent
Experience
- Insight Center, Innovation HubData & AI Project ManagerBANKING AND INSURANCESeptember 2024 - July 2026 (1 year and 10 months)Paris, FranceAdvised international groups in defining their generative AI adoption strategy, from use case identification to operational deployment.Designed and developed AI agents capable of automating complex business processes (customer service, finance, HR, compliance, and purchasing), leveraging multi-agent architectures and advanced language models.Developed end-to-end automation solutions with n8n, Claude Code, Python, and LLM APIs, reducing time spent on certain administrative tasks by up to 80%.Created AI assistants connected to internal tools (Microsoft 365, SharePoint, Salesforce, Notion, Jira, SAP) to improve document search and team productivity.Designed RAG (Retrieval-Augmented Generation) architectures enabling employees to query internal document bases in natural language while respecting security and governance requirements.Developed intelligent workflows, data extraction, automatic document classification, and report generation.Supported executive committees and management committees in defining AI roadmaps, evaluating use case ROI, and managing change.Conducted AI maturity audits and provided recommendations on governance, security, data quality, and automation opportunities.Managed multidisciplinary teams (Data Scientists, AI Engineers, Software Engineers, and Consultants) for the delivery of MVPs and AI solutions in production.Participated in business development by creating AI demonstrators, proofs of concept, and responses to strategic tenders.Technologies: Claude Code • OpenAI • Anthropic • GPT-4 • Gemini • n8n • Python • LangGraph • MCP • RAG • Vector Databases • SQL • Power Automate • APIs • Docker • GitHub • Power BI.
- PONANTNight AuditorHOSPITALITYMay 2024 - August 2024 (3 months)Marseille, FranceOptimized operational data reporting and consolidation processes to improve the quality and speed of daily analyses.Identified opportunities for automating administrative and financial reconciliation tasks using digital tools and generative AI.Managed the daily reconciliation of revenue from multiple onboard profit centers, ensuring the reliability of financial data.Produced operational reports and the daily bilingual program (FR/EN), optimizing production times and information dissemination.Centralized passenger feedback, incidents, and maintenance requests to facilitate operational monitoring by management teams.Ensured administrative operations and service continuity during night hours.
- SKEEPERSSales Development Representative InternE-COMMERCEJanuary 2023 - April 2023 (3 months)Paris, FranceOptimized B2B prospecting campaigns using generative AI tools to enhance sales approach personalization and increase response rates.Leveraged AI to enrich, qualify, and segment CRM databases, improving targeting relevance and lead quality.Designed and optimized prospecting sequences (emails, call scripts, and LinkedIn messages) using AI to improve sales performance.Analyzed prospecting data to identify optimization levers and recommend improvements to sales processes.Automated certain research, qualification, and campaign preparation tasks to allow sales teams to focus on higher-value prospects.Collaborated with Sales and Marketing teams to integrate AI uses into lead acquisition and generation processes.Environment: Generative AI • ChatGPT • HubSpot CRM • Data Analysis • Lead Generation • Sales Automation • Prompt Engineering.
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Education
- Double Degree MSc Data for Business, Specialisation in AI ArchitectureMines Paris PSL - Albert School2026Double Degree MSc Data for Business, Specialisation in AI Architecture
- Bachelor's degree Full English Track in EconomicsBordeaux Kedge business school2024Bachelor' s degree Full English Track in Economics & management