Freelancer profile translated to English.
Back to original languageAbout Charles
🔑 Key skills – Change Manager | PMO | Project manager
**Change management**: Design and deployment of change management strategies in complex and multi-stakeholder environments.
**PMO (Project Management Office)**: Structuring, coordination and monitoring of cross-functional projects (roadmap, KPIs, reporting, comitology).
**Project management**: Planning, piloting and execution of transformation projects with high stakes, in agile or hybrid mode.
**Change support**: PROSCI / ADKAR method, Lewin, Kotter, Kanter models – overcoming resistance, engaging stakeholders.
**Adoption of digital tools**: Change management linked to the integration of Microsoft tools, Power BI, SharePoint, Teams, collaborative tools.
**Organizational diagnosis**: Analysis of behaviors, team culture and levers of adhesion – clear vision of the collective state of mind.
**Strategic alignment**: Translation of transformation objectives into measurable operational and business benefits.
**Project & sponsor communication**: Construction of engaging communication plans, expectation management and facilitator posture.
**Uniting teams**: Animation of multidisciplinary collectives, development of a collaborative and proactive culture.
**Proof of concept (POC)**: Creation of operational prototypes to validate approaches, motivate teams and reassure sponsors.
English
Fluent
French
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- BPCE SIChange managerMarch 2024 - Today (2 years and 3 months)Change manager and PMO - Deployments of IT projects; improvement of technical and functional change support processes; communication management; Power BI project development
- The Bicester CollectionChange manager - Integration of employees and optimization of the workspace at Bicester Collection FranceLUXURY GOODSOctober 2023 - March 2024 (5 months)Marne La Vallée, France
🧩 Change Manager Mission – Value Retail / The Bicester Collection
📍October 2023 – January 2024 (6 months)|200 employees| Office transition & collaborative improvement projectChange management (Lewin, ADKAR, Kotter methods): diagnosis, removal of obstacles, anchoring of practices.Employee support: needs analysis, resistance assessment, co-construction of solutions.Project communication: multi-channel deployment (Yammer, SharePoint, Confluence UX, talk shows, physical workshops).Adoption path design: guides, FAQs, SOPs, glossary, intranet tools to promote autonomy.Blended learning training plan: e-learning, webinars, virtual classes, hotline, hot seat.Animation of the collaborative culture: friendly workshops, group dynamics, creation of quick wins.Measurable results: improvement of satisfaction KPIs and well-being at work indicators. - BPCE SIHarmonization and optimization of budget monitoring processes at BPCE SI - Change managerBANKING AND INSURANCESeptember 2022 - July 2023 (11 months)Paris, FranceDuration: 9 monthsContext:Harmonization of budget monitoring processes for an entity of more than 1500 people following a merger, deployment of a 360° support plan, and maintenance of team cohesion despite the challenges.Key achievements:
- Led the change diagnosis phase (impact analysis, roadmap), analyzing more than 6 key processes.
- Design and implementation ofchange program devices(360° communication, multimodal training, adoption activities), successfully engaging **1500 employees**.
- **Supervision of a team of 15 trainers**, as project manager, for the execution of missions related to the program.
- Design and deployment of a **Confluence space for knowledge capitalization**, with an optimized UX architecture and harmonized deliverables.
- Management of atraining pilotphase, followed by integration for generalization, withproduction and animation of contente-learning and virtual classes.
- Animation of acommunity of championsto strengthen local adhesion via a trusted actor.
- Creation and maintenance of aneditorial committee,ensuring the consistency of cross-departmental information and highlighting key project players.
- Development of aproject-dedicated intranet space to disseminate activities(webinars, best practices, etc.), as well as a newsroom topromote contributors.
- Coaching of speakers for **monthly keynotes and webinars**, improving the impact of interventions.
**Technical Environment**:- Clarity, Jira, Confluence, MS365.
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Education
- Master BusinessEDC Paris Business School2018Business 360°
Certifications
- PROSCI: change management methodologyCMC Partners2021