Charles Chantriaux

Following my intervention, ADEsoft gained a clear vision of the issues encountered by their users and received product strategy advice. On their end, Usabilis was able to use this research work to organize the redesign of the tool in line with the new product strategy.

"Charles doesn't just fix the surface. He first identifies where the problem is truly rooted, then provides clear directions, with deliverables to support them."

Maxime Weets, Editorial Game Designer, Nacon.

Context

Urgent intervention a few weeks before the BETA and pre-certifications for The Mound (cooperative horror extraction AA game, published by Nacon / developed by ACE Team).

The challenge: to provide an external, rational, and actionable perspective to achieve the desired level of quality with minimal iterations.

Strategic Challenge:

The initial brief targeted a simple rework of signs and feedback. My audit revealed a deeper issue: clarity of systemic rules, pacing, and a mismatch with the target audience's expectations.

In collaboration with the Editorial Game Design team, I refocused the mission on a global Experience Diagnosis (Macro UX).

Approach & Deliverables:

=> Deliverable: A strategic roadmap of over 30 pages prioritizing fixes (Critical vs. Secondary).

Client Benefits:

Critical time saving: Drastic reduction in iteration loops just before the BETA (which was validated shortly after).

Consistent experience: Guaranteed alignment between the gameplay loop, pacing, and the promise made to players.

Audit and redesign of the user journey for a gamified sports app.

The app allows athletes to analyze their matches using AI. Users showed strong interest in the initial screens but abandoned the stats and achievements screens.

After analysis, the two major blocking points were:

- The Flow: Natural user guidance was improvable; some users simply didn't see the CTAs.

- Cognitive Overload: The density of stats and icons made the screens illegible, discouraging users from exploring them.

- Restructuring the User Flow: Improving the logic between each exploration step.

- Redesigning the Interfaces: Streamlining the problematic screens and structuring the information.

- Redesigning Stats & Achievements: Optimizing the display of stats and achievements to allow quick comparison between all players, aiming to strengthen engagement.

User tests validated a significant increase in visits to these screens, as well as exploration time. Users can now identify the MVP in each stats category and compare themselves to others in seconds.