About Charlene
French
Native or bilingual
English
Basic
Experience
- BHV Marais – Paris Marais & GrenobleSales ManagerRETAIL (SMALL BUSINESS)January 2025 - January 2026 (1 year)Grenoble, France• • Preparation and logistical setup for store openings• • Organization and management of merchandise flow (receiving, storage, product preparation)• • Setup and organization of the stockroom and storage areas• • Product merchandising and sales floor preparation• • Coordination of teams during preparation and opening phases (40 employees in Paris / 17 employees in Grenoble)Space management: optimization of stockroom / sales floor for 1500 m² (Paris) and 450 m² (Grenoble) stores
- MANGOStore ManagerFASHION AND COSMETICSSeptember 2024 - September 2025 (1 year)Grenoble, France• • Management of the store closure project and opening of a new retail outlet• • Organization of merchandise flow and store layout• • Coordination of a team of 10 employees for sales floor setup• • Optimization of product merchandising and improvement of customer journey• • Management of a store of approximately 1000 m²• • Result:• • +10% sales revenue for the Men's department vs. budgeted forecast
- H&M ( 6M €Business Unit DirectorAugust 2021 - July 2024 (2 years and 11 months)Galerie Échirolles, Échirolles, France• • Global management of the commercial and operational activity of a Business Unit• • Management of 10 managers and up to 40 employees• • Organization of daily activities and team planning• • Supervision of inventory management and stockroom organization• • Coordination of product flow between stockroom and sales floorAnalysis of commercial KPIs and implementation of action plans• • Monitoring of performance and quality indicators, implementation of• • operational dashboards and structuring of processes and operating methods to improve team efficiency.• • Leading team meetings and employee development• • Results: Customer loyalty: 17% → 52%Employee engagement: 64% → 75%Conversion rate: +4%
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Education
- VAE: Skills AssessmentSENSEI2025VAE : Bilan de compétences
- Management, Consulting andTrainingManagement, conseil et