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Charlene SilvaCS

Charlene Silva

Management & Team Performance Consultant

€520/day
Grenoble, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Charlene

Director and field manager for over 12 years, I support companies facing management, organization, and performance challenges.
I have managed teams of 30 to 40 employees and overseen several sites simultaneously.

On-site audits after 5 PM every day and on weekends. Full-day remote availability.

My expertise covers supporting managers, conflict resolution, improving team engagement, change management, and organizational optimization.

My approach is pragmatic, human-centered, and results-oriented. I intervene to unblock complex situations as well as to provide long-term support to teams and leaders.
  • French

    Native or bilingual

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • BHV Marais – Paris Marais & Grenoble
    Sales Manager
    RETAIL (SMALL BUSINESS)
    January 2025 - January 2026 (1 year)
    Grenoble, France
    • • Preparation and logistical setup for store openings
    • • Organization and management of merchandise flow (receiving, storage, product preparation)
    • • Setup and organization of the stockroom and storage areas
    • • Product merchandising and sales floor preparation
    • • Coordination of teams during preparation and opening phases (40 employees in Paris / 17 employees in Grenoble)
    Space management: optimization of stockroom / sales floor for 1500 m² (Paris) and 450 m² (Grenoble) stores
    Management d'équipe Conduite du changement Leadership Résolution de problèmes Audit
  • MANGO
    Store Manager
    FASHION AND COSMETICS
    September 2024 - September 2025 (1 year)
    Grenoble, France
    • • Management of the store closure project and opening of a new retail outlet
    • • Organization of merchandise flow and store layout
    • • Coordination of a team of 10 employees for sales floor setup
    • • Optimization of product merchandising and improvement of customer journey
    • • Management of a store of approximately 1000 m²
    • • Result:
    • • +10% sales revenue for the Men's department vs. budgeted forecast
    Management d'équipe Audit Leadership Résolution de problèmes Conduite du changement
  • H&M ( 6M €
    Business Unit Director
    August 2021 - July 2024 (2 years and 11 months)
    Galerie Échirolles, Échirolles, France
    • • Global management of the commercial and operational activity of a Business Unit
    • • Management of 10 managers and up to 40 employees
    • • Organization of daily activities and team planning
    • • Supervision of inventory management and stockroom organization
    • • Coordination of product flow between stockroom and sales floor
    Analysis of commercial KPIs and implementation of action plans
    • • Monitoring of performance and quality indicators, implementation of
    • • operational dashboards and structuring of processes and operating methods to improve team efficiency.
    • • Leading team meetings and employee development
    • • Results: Customer loyalty: 17% → 52%
    Employee engagement: 64% → 75%
    Conversion rate: +4%
    Conduite du changement Management d'équipe Leadership Stratégie commerciale Ressources humaines

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Education

  • VAE: Skills Assessment
    SENSEI
    2025
    VAE : Bilan de compétences
  • Management, Consulting and
    Training
    Management, conseil et

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