Freelancer profile translated to English.
Back to original languageAbout Charlène
**Office Manager and virtual assistant**, I support entrepreneurs and SME managers by offering them complete operational support to free up their time and streamline their organization.
My Services
Administrative Management:
- Drafting, formatting, and tracking professional letters, emails, and documents.
- Digital filing and archiving.
- Tracking administrative deadlines and follow-ups.
Sales Management:
- Creation and tracking of quotes, invoices, and credit notes.
- Client follow-ups for pending payments.
- CRM (prospects, clients, pipeline) update and tracking.
Travel and Event Management:
- Complete organization and optimization of your business travel: transport, accommodation, schedule.
- Planning and logistical coordination of internal or external events (seminars, workshops, trade shows).
Project Management:
- Structuring of steps and planning.
- Task tracking, stakeholder coordination, regular reporting.
- Use of collaborative tools (Notion, Trello, Asana, ClickUp).
- Implementation of processes to increase efficiency and reduce unforeseen issues.
Automations & No Code:
- Audit of your administrative, sales, and operational processes to identify repetitive tasks.
- Implementation of automations with tools like Zapier, Make, Airtable, Notion.
- Creation of forms, databases, and workflows to centralize information.
- Connection of your software (CRM, invoicing, emails, collaborative tools) to reduce manual data entry.
Pre-accounting Management:
- Preparation and transmission of elements to your accountant.
- Update of tracking sheets (cash flow, expenses, charges).
Results:
- Concrete time savings on time-consuming tasks.
- Increased sales responsiveness.
- Regained time, peace of mind, and focus on your priorities.
✉️ Contact me to discuss your needs.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Charlène Assist' ProVirtual Administrative Assistant | Office ManagerNovember 2020 - Today (5 years and 7 months)FranceServing passionate and creative entrepreneurs since 2020.Administrative management, sales, project management, automations, AI, and business travel organization.
- Leclerc VoyagesTravel AgentTRAVEL AND TOURISMJuly 2016 - February 2025 (8 years and 7 months)La Rochelle, FranceManaging a portfolio of companies for business travel - Selling travel for leisure clients.
- SNCFSales RepresentativeJune 2013 - July 2016 (3 years and 1 month)La Rochelle, FranceReception and sales agent for rail products and services (hotel, car rentals...) - Incentive organization - Development and promotion of first class to business clients.
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Education
- BTS TourismCipecma2016