About Charlène
French
Native or bilingual
Experience
- MAIRIE D'AVIGNONAdministrative OfficerPUBLIC SECTORApril 2025 - Today (1 year and 2 months)Avignon, France🔹 Preparation of invitations to municipal bodies (councils, commissions, bureaus)🔹 Formatting of deliberations, minutes, and reports🔹 Administrative follow-up of decisions by the municipal council and the mayor🔹 Coordination with municipal services for the transmission of necessary documents🔹 Management of legal deadlines and follow-up of acts submitted for legal review🔹 Participation in the logistical organization of sessions and their smooth running🔹 Archiving and document management of administrative acts
- AVIGNON GRAND HÔTELReceptionistHOSPITALITYFebruary 2024 - March 2025 (1 year and 1 month)Avignon, France- Welcome clients upon arrival with courtesy and professionalism.- Perform check-ins and check-outs.- Fill out and update client records (contact information, preferences, etc.).- Respond to phone calls and emails related to reservations.- Manage reservations and cancellations using hotel management software (Protel).- Provide information on hotel services and local attractions.- Collect payments and prepare invoices.- Train new employees
- HÔTEL RÉGINAReceptionistHOSPITALITYNovember 2023 - February 2024 (3 months)Avignon, France- Client reception (French and English)- Payment processing- Schedule management- Teamwork- Client advisory
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Education
- Master's Degree in Digital Strategy ExpertDigital Campus Aix2023Mastère Expert en Stratégie Digitale
- Professional Bachelor's Degree in Digital Marketing & E-commerceIUT Lyon 12021Licence Professionnel Marketing Digital & e-commerce
Skill set
Categories
- Other